Helpdesk Support
Miramar, FL, US • Posted 12 days ago • Updated 12 days agoFull Time
No Travel Required
On-site
41000 - 51000/yr
VITAS Healthcare Corporation
Fitment
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Job Details
Skills
- IT Support
- Communication
- Collaboration
- Customer Service
- Customer Support
- Help Desk
- Computer Hardware
- Printers
- Teamwork
- Technical Support
- Research
- Issue Tracking
- Analytical Skill
- White Glove Service
- Get it done Attitude
- Positive Attitude
Summary
POSITION SUMMARY
The Helpdesk Support role provides first-level technical support to end users across VITAS Healthcare’s enterprise IT environment. This position is responsible for investigating and resolving hardware, software, networking, and system-related issues while ensuring a high level of customer service and timely resolution.
The Helpdesk Support professional serves as the frontline point of contact for technical assistance and plays a critical role in maintaining system reliability and uninterrupted operations across corporate and clinical environments.
ESSENTIAL DUTIES & RESPONSIBILITIES
Respond to and prioritize incoming support requests via phone, voicemail, email, ticketing system, and in-person interactions.
Investigate and resolve hardware, software, networking, and other computer-related issues.
Guide users through diagnostic procedures to determine the source of errors.
Identify whether issues are hardware-related (modems, printers, cables, telephones, peripherals) or software/system-related.
Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues.
Escalate complex or unresolved problems to supervisory or technical staff as appropriate.
Document incidents, troubleshooting steps, and resolutions within the service management system.
Communicate effectively with department heads, managers, coworkers, vendors, and end users to resolve technical issues.
QUALIFICATIONS
Minimum five (2-3) years of general IT experience.
Minimum three (2-3) years of customer support or help desk experience.
Strong troubleshooting and analytical skills.
Ability to manage multiple assignments simultaneously in a fast-paced environment.
Strong verbal and written communication skills.
Working knowledge of computers, internet connectivity, and automated systems.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
EDUCATION
Bachelor’s degree in Computer Science or a related field from an accredited college or university preferred. Equivalent experience may be considered.
SPECIAL INSTRUCTIONS TO CANDIDATES
EOE/AA M/F/D/V
VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.
Benefits Include:
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10115930
- Position Id: 41985
- Posted 12 days ago
Company Info
About VITAS Healthcare Corporation
VITAS Healthcare is the nation’s leading provider of end-of-life care and a pioneer in the American hospice movement. We provide hospice care wherever our patients call home. Our IT teams are an essential part of our mission: providing the highest quality human services, products and case management to terminally ill and other appropriate patients and their families with measurable advantages for the patient, the family, the medical community, the employee and the stockholder.
Commitment, Compassion, and a Can-Do Attitude.
Those three character traits lie at the core of the VITAS Difference.
What can you expect from the VITAS Difference if you begin a career with us?
- Commitment: a vow to build trust and loyalty by maintaining open and persistent communication with patients and colleagues, and by following through on promises and expectations with team members, our patients, their families, our healthcare partners, and the communities we serve
- Compassion: a promise to demonstrate heartfelt support by listening carefully to others’ needs, honoring the precious moments that our patients and their families invite us to share, and treating everyone with empathy and respect
- Can-Do Attitude: a work mindset that embraces change and leads the way with flexibility, enthusiasm, and innovative solutions. Employees with Can-Do Attitude are VITAS brand ambassadors who understand that their work, behavior, and energy impact everyone with whom they come in contact
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