Helpdesk Support - PP Copy Mandatory
Full Time
No Travel Required
On-site
$45 - $50/hr
Bits & Bytes Technology Solutions
Fitment
Dice Job Match Score™
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Job Details
Skills
- Cabling
- Computer Hardware
- Documentation
- Help Desk
- Microsoft Outlook
- IT Service Management
- Information Technology
- Management
- Microsoft Windows
- Mobile Devices
- Printers
- RSA
- Remote Desktop
- Reporting
- SAP PP
- Security Awareness
- Software Packaging
- Technical Support
- Thin Client
- Training
- VMware
Summary
Client Details
- Agency Name: NYS Department of Health
- Interview : Inperson
- Physical Work Office: 2168 Corning Tower, Albany, NY 12220
- Project/Program Name: ITS/DOH Dedicated Support
Requested Qualifications
- 36 months experience managing support requests on a level 2 help desk, hands-on and end-user oriented support.
- 36 months experience resolving hardware and software issues and troubleshooting Windows 11.
- 36 months experience with the installation and support of O365 and Outlook in an enterprise environment.
- 36 months experience using Lansweeper, Remote desktop, and Active Directory (all three are required).
- 36 months experience using ITSM service desks & ticketing systems.
- 36 months experience configuring and installing windows-based hardware, peripherals, network printers, and thin clients.
- 36 months experience imaging computers.
- 36 months experience supporting RSA Console.
- 36 months experience utilizing Vmware / Omnissa to support virtual desktops.
- 36 months support & understanding of common mobile device issues.
Day-to-Day Tasks
- Respond to all service requests.
- Use Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4,000 DOH staff, monitoring work queues, and opening, updating, and closing ITSM incidents.
- Document details of user requests or issues, including diagnostic steps performed during troubleshooting, and assist users with resolution using existing procedures.
- Act as a single point of contact for users of Department Information Technology (IT) services and direct questions or report problems regarding services and products.
- Install desktop hardware, peripherals, and printers.
- Install individual software packages as needed for all users.
- Lift equipment weighing up to 50 lbs and run cables under desks and other furniture.
- Attend mandatory workplace training (e.g., security awareness, prevention of sexual harassment/workplace violence) and provide written documentation as needed.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10324752
- Position Id: 14670
- Posted 2 days ago
Company Info
About Bits & Bytes Technology Solutions
At Bits & Bytes, we believe IT and ITES to be a conduit for a better business environment, both for humanity at a macro level and financial sheets at a micro level.
Based on confidence and trust, we've built valuable long-term relationships with our customers. Our demonstrated performance in technology fields has fostered these relationships, as has our industry specific expertise, product knowledge, and proven consulting and project management methodologies for every consumer and engagement.
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