Network Engineer

Description

We are looking for a Network Engineer to support and maintain critical enterprise networking operations for a real estate property and facilities management environment. This long-term contract opportunity is ideal for a hands-on, detail-oriented individual who can monitor network health, troubleshoot production issues, and deliver dependable support across a complex infrastructure. The role requires strong technical judgment, clear communication, and the ability to manage incidents efficiently while partnering with broader engineering teams when advanced support is needed.

Responsibilities:
Monitor network availability and performance using SolarWinds, responding to alerts and identifying issues before they disrupt business operations.
Administer and troubleshoot Cisco switching environments to maintain reliable connectivity across enterprise locations.
Support, configure, and investigate security and traffic issues involving Palo Alto firewalls in a live production setting.
Diagnose network incidents independently, take corrective action, and restore service within established support expectations.
Document work, track progress, and manage issue resolution through the ServiceNow ticketing platform.
Escalate high-impact or technically complex problems to network engineering resources with clear findings and supporting details.
Provide operational support for enterprise network infrastructure, including routing, firewall, and switching components.
Communicate effectively with internal stakeholders to provide status updates, explain technical issues, and deliver a high level of customer service.

Requirements

Proven background supporting enterprise network operations in a production environment.
Strong experience with SolarWinds for network monitoring, alerting, and performance analysis.
Hands-on expertise with Palo Alto firewall administration and troubleshooting.
Solid knowledge of Cisco networking, including switch support and issue resolution.
Experience working within a ServiceNow-based support or incident management environment.
Ability to analyze network problems independently and determine effective solutions.
Familiarity with routing technologies and platforms such as Cisco routers, Cisco ASA, and BGP.
Strong communication skills combined with a customer-focused support approach.

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