IT Support (Audio Video)

Irvine, CA, US • Posted 15 hours ago • Updated 15 hours ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • VTC
  • Audiovisual
  • AV
  • Customer Service

Summary

IT Support (Audio Video)

Introduction:

This position is responsible for providing hands-on support for Audio Visual (AV) and Video Teleconferencing (VTC) systems. The role involves setting up, monitoring, troubleshooting, and maintaining AV equipment, as well as providing live meeting and event support.

Responsibilities:

  • Hands-on experience installing, testing, maintaining, and troubleshooting AV and VTC systems.
  • Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
  • Support and optimize Microsoft Teams Rooms and Zoom Rooms.
  • Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
  • Provide VIP/Executive White-Glove Support for senior executives and high-visibility meetings.
  • Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
  • Respond to and resolve AV/IT incidents and service requests through the ticketing system.
  • Identify opportunities for continuous improvement in AV support processes, technology, and user experience.

Requirements:

  • 5+ years of relevant AV, IT support, or related technical experience preferred.
  • Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
  • CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
  • ITIL Foundation certification is a plus.
  • Experience with VTC, Audiovisual, AV, and Customer Service.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91122944
  • Position Id: 9086798
  • Posted 15 hours ago
Contact the job poster
Surinder Kumar

Surinder Kumar

Shaarpro Recruiter @ Shaarpro
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