IT Support Specialist
Columbus, OH - 5 days per week onsite Full-Time | $55,000 $60,000
About the Opportunity
Hello! I'm searching for an IT Support Specialist to join a growing IT team in Columbus. This is a hands-on, people-focused position for someone who enjoys troubleshooting technology, solving problems, and helping users get the most out of their systems.
You'll work directly with the IT Manager as the first point of contact for technical support, handling Tier 1 and Tier 2 issues while assisting with hardware deployment, Microsoft 365 administration, employee onboarding, and ongoing IT projects.
What You'll Do
- Serve as the first point of contact for helpdesk requests and resolve Tier 1 and Tier 2 support tickets
- Troubleshoot hardware, software, application, Wi-Fi, and connectivity issues
- Manage Microsoft 365 user accounts, password resets, and access provisioning
- Image, configure, deploy, and support laptops, monitors, docking stations, printers, and other equipment
- Maintain IT hardware inventory and coordinate repairs and replacements
- Support new-hire onboarding, including account setup and equipment provisioning
- Document solutions and contribute to the IT knowledge base and standard operating procedures
- Partner directly with the IT Manager on projects and process improvements
- Provide occasional on-site support at the company's Northern Ohio location
What We're Looking For
- Previous helpdesk, desktop support, field support, or IT support experience
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-service skills
- Ability to prioritize multiple tickets and follow issues through resolution
- Self-motivated, organized, and detail-oriented approach
- Genuine interest in technology and helping people
- No college degree required
Preferred Experience
- Microsoft 365 administration and user management
- Helpdesk/ticketing systems
- Basic networking and connectivity troubleshooting
- CompTIA A+ certification or equivalent hands-on experience
Nice to Have
- Microsoft Intune and Defender for Endpoint
- Apple device support
- Bluebeam Revu
- Smartsheet
- Construction, trades, or field-service industry experience
Employees receive medical, dental, and vision insurance, a 401(k), and participation in an Employee Stock Ownership Plan (ESOP). You'll join an established organization with nearly a century of history while becoming part of an IT department that is actively growing its capabilities.
This is an excellent opportunity for an IT support professional who wants hands-on responsibility, direct exposure to IT leadership, and room to grow within a stable organization.
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