App. Technical Specialist Senior

Overview

This position supports, maintains, and enhances existing Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions, while using automation technologies to implement new business use cases from the project backlog. The Application Technical Specialist is a subject matter expert in a specialized application technology and can convey both technical and functional concepts.

The selected candidate designs, develops, tests, and deploys intelligent automation solutions that improve efficiency, reduce manual processing, and support digital transformation initiatives. The role requires hands-on experience with Microsoft Power Automate, AI Builder, Power BI, ASP.NET, C#, and SQL Server, with a strong focus on AI-driven document processing, workflow automation, and enterprise application integration.

The candidate collaborates with business stakeholders, project managers, analysts, and technical teams to identify automation opportunities, modernize business processes, and deliver scalable solutions. Experience with document capture and content management platforms such as IBM Datacap and IBM FileNet is highly desirable.

RPA & AI Solution Development

1.     Support, maintain, troubleshoot, and enhance existing RPA and AI solutions in production.

2.     Design and implement new automation use cases from the automation backlog.

3.     Develop automated workflows using Microsoft Power Automate (Cloud Flows and Desktop Flows).

4.     Create and maintain AI-driven solutions using Microsoft AI Builder.

5.     Monitor automation performance and implement continuous improvements.

6.     Document technical designs, deployment procedures, and support processes.

Intelligent Document Processing

7.     Develop and maintain AI Builder models for document processing and OCR.

8.     Extract, classify, validate, and process data from paper forms, scanned documents, PDFs, and images.

9.     Improve data extraction accuracy through model training and optimization.

10.   Develop workflows for exception handling and data validation.

Application Development & Integration

11.   Design, develop, and maintain applications using C#, ASP.NET, and ASP.NET Core.

12.   Develop REST APIs and integration services connecting enterprise applications and automation platforms.

13.   Integrate Power Platform solutions with databases, SharePoint, document management systems, and external applications.

14.   Support application lifecycle management, code reviews, testing, and deployments.

Reporting & Analytics

15.   Develop reports and dashboards using Power BI.

16.   Create operational metrics and performance monitoring solutions for automation initiatives.

17.   Analyze business processes and recommend opportunities for increased automation and efficiency.

1.     Convey technical and functional concepts for a specific technical specialty.

2.     Identify improvements to project standards to achieve high-quality services and products. This professional position may require subject matter expertise consistent with demanding and rare technological skills.

3.     Coordinate programming activities conducted by the application development team, as needed.

4.     Confer with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.

5.     Work with necessary personnel to determine whether modifications or enhancements are needed.

6.     Use excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.

7.     Identify best practices and standards for the use of the product.

8.     Apply a proven track record of hands-on technical design and code work within large, complex systems and a variety of technologies.

9.     Integrate diverse technical environments and cross-platform technologies.

10.   Deliver support and design for industry-specific applications that require integration with statewide systems or applications.

11.   Interact with executive-level business users and technical experts.

12.   Function as a niche technical subject matter expert (SME), with advanced experience in the required technical subject matter and proven experience across large, complex implementations and systems.

1.     Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.

2.     5+ years of experience in software application development.

3.     3+ years of experience developing solutions using Microsoft Power Platform.

4.     Experience with Microsoft Power Automate and AI Builder.

5.     Experience implementing AI-enabled text extraction and document processing solutions.

6.     Strong development experience with C#, ASP.NET, and .NET Core.

7.     Experience with SQL Server database development.

8.     Experience integrating applications using REST APIs and web services.

9.     Experience with Power BI development and dashboard creation.

10.   Strong analytical, troubleshooting, and communication skills.

11.   Experience working in Agile development environments.

•       Convey technical and functional concepts for a specific technical specialty (15 years)

•       Prepare complex technical documentation (15 years)

•       Bachelor's degree in IT or related field, or equivalent experience (15 years)

•       Software development experience using C#, ASP.NET, .NET Framework/.NET Core, and SQL Server (5 years)

•       Microsoft Power Platform, including Power Automate and Power Apps (3 years)

•       AI Builder or similar intelligent document processing/OCR technologies (2 years)

•       Developing Power BI reports and dashboards (2 years)

•       Implementing automated workflows, document processing, and system integrations using REST APIs and web services (11 years)

•       IBM FileNet (1 year) – highly desired

•       IBM Datacap (1 year) – highly desired

•       Azure AI Services, Azure OpenAI, or machine learning solutions – highly desired

•       Optical Character Recognition (OCR) technologies

•       Enterprise content management and document management systems

•       Microsoft Power Platform certifications

•       Experience supporting government or public sector organizations – nice to have