Clinical Applications Trainer & Support Specialist (Behavioral Healthcare)

 
Key Responsibilities
Training & Adoption
Deliver instructor-led, virtual, and one-on-one training for clinical and operational staff.
Develop and maintain role-based training materials, job aids, quick reference guides, and workflow documentation.
Conduct training needs assessments and identify skill gaps across user populations.
Support super user, key user, and end-user training programs.
Facilitate training sessions for:
Physicians and Advanced Practice Providers
Behavioral Health Specialists and Therapists
Nursing Staff
Intake and Admissions Teams
Front Desk and Scheduling Personnel
Revenue Cycle and Financial Staff
Clinical Leadership Teams
Support new hire onboarding and ongoing education initiatives.
Assist with training effectiveness assessments and adoption measurement activities.
 
Clinical Application Support
Provide functional support for WellSky EHR and related clinical applications.
Serve as a subject matter resource on clinical workflows and application functionality.
Troubleshoot user issues and collaborate with technical teams and vendors to resolve system challenges.
Support system upgrades, enhancements, and releases through communication, training, and user readiness activities.
Participate in go-live support, hypercare, rounding, and at-the-elbow assistance.
Monitor user adoption and identify opportunities for workflow improvement and optimization.
 
Workflow & Process Improvement
Analyze clinical and operational workflows and recommend improvements.
Partner with clinicians and operational leaders to align technology with business processes.
Assist with testing activities, including User Acceptance Testing (UAT) preparation and support.
Support change management and adoption activities throughout implementation lifecycles.
  

Required Qualifications
Education
Associate's or Bachelor's degree in Nursing, Behavioral Health, Healthcare Administration, Clinical Informatics, Education, or related discipline.
Equivalent combination of education and relevant experience will be considered.
 
Experience
3+ years of direct clinical experience in a behavioral healthcare, mental health, psychiatric, substance abuse treatment, or related healthcare environment.
3-5 years of experience delivering healthcare application training and end-user education.
Experience supporting EHR implementations, upgrades, optimizations, or technology transformation initiatives.
Experience delivering role-based training to clinical and non-clinical healthcare audiences.
 

Required Application Experience
WellSky EHR experience is required.
Experience supporting one or more of the following:
Salesforce Health Cloud or related CRM applications
Patient intake and admission systems
Revenue cycle management applications
Scheduling and registration platforms
Clinical documentation systems
Secure clinical communication tools
Learning Management Systems (LMS)
 
Preferred Qualifications
Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Behavioral Health Technician, Therapist, Social Worker, or other clinical credential.
Experience within multi-site behavioral health organizations.
Experience supporting clinical application conversions and go-live events.
Knowledge of adult learning methodologies and instructional design principles.
Experience developing eLearning, microlearning, and blended learning solutions.
Familiarity with organizational change management and user adoption best practices.
 
Key Competencies
Behavioral healthcare workflow knowledge
Clinical application training delivery
WellSky EHR expertise
Adult learning and facilitation
Strong presentation and communication skills
Application troubleshooting and end-user support
Process improvement mindset
Stakeholder engagement
Problem solving and critical thinking
Ability to work independently and collaboratively across multidisciplinary teams