Datamatics Global Services, Inc.
Datamatics Global Services, Inc.

Contact Center Technology Change & Implementation Manage

Brentwood, TN, US • Posted 2 days ago • Updated 2 days ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Contact Center
  • Project Management
  • Change Management

Summary

  • Role Purpose: Lead the seamless onboarding and adoption of new technologies and service lines into the enterprise contact center.

  • Team Leadership: Direct a dedicated team of onboarding specialists and project managers supporting IT, HR, Payroll, and Operations front-line teams.

  • Technology Delivery: Manage the end-to-end operational integration of contact center platforms, routing tools, and digital capabilities.

  • Change Management: Implement human-centered change strategies and training alignment to ensure high agent adoption and minimal operational disruption.

  • Cross-Functional Governance: Partner with IT, WFM, and operational leaders to manage release schedules, project risks, and readiness checklists.

  • Qualifications: 3–5+ years of contact center leadership, project management background, and a proven track record landing technology changes.

  • Key Soft Skills: Collaborative, empathetic, and highly organized leader capable of bringing cross-functional teams along through change.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10107071
  • Position Id: 9124957
  • Posted 2 days ago
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Syed Haider

Syed Haider

Recruiter @ Datamatics Global Services, Inc.

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