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Computer User Support Specialist, Senior

Vicksburg, MS, US • Posted 16 hours ago • Updated 6 hours ago

Full Time

On-site

USD $60,000.00 - 70,000.00 per year

Cayuse Holdings, LLC

Fitment

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Job Details

Skills

IT Infrastructure
Computer Science
Business Administration
Incident Management
Technical Support
Security Clearance
ITIL
PASS
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Senior Computer User Specialist will oversee the deployment of technicians to perform IT end-user devices to support our clients' needs.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
Support field offices/locations where and when needed.
Other duties as assigned.

Qualifications

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
Must understand ITIL principles and incident management best practices and be proficient with incident management tools.
Minimum of 8 years in incident management, user support, or related IT role.
Secret Clearance is required.
Relevant certifications (e.g., ITIL Foundation) and familiarity with USACE IT environment are preferred.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to manage multiple incidents effectively is required.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions

Professional office environment.
Must be able to work on-site.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $60,000.00 - USD $70,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 104607
Posted 16 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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