Intel Unite Support(Infrastructure)

Job Title: Intel Unite Support(Infrastructure)

Location: Indianapolis IN.

Job Description: Unite Support (includes testing of new versions, including end user support, and upgrades)

Unite Server Support:

• Maintain Operational Runtime of the Unite servers, including off hours unplanned outages
• Patch and Version upgrades with related Testing of Unite.
• Updating of Unite quality, security and operational documentation as needed

Unite Hub Support:

• Patch and Version upgrades with related Testing of the Unite Hub.
• Work with the teams (SCCM) to build upgrade packages for Intel Hub patches/upgrades
• Test and Verify Intel Hub with Microsoft updates and other clients (AV, SCCM, etc)
• Test and verify new hardware versions/options
• Work with EPO to configure and establish vPro support capability for remote support
• Updating of Unite quality and operational documentation as needed

Unite Client Support:

• Patch and Version upgrades with related Testing of the Unite Client (Windows/Mac/iOS).
• Work with the teams to build upgrade packages for Intel Client patches/upgrades
• Work with end users that have problems T1 can not support to identify and resolve issues

Unite Operational Support:

• Uploading and maintaining Unite Background Images
• Submitting and tracking Unite Server/Hub/Client support tickets with Intel
• Notifications to appropriate support teams of assets with extended outages
• Notifications of Unite planned outages to appropriate support teams
• Adding and maintaining Asset Management Database with deployment information
• Monitoring of Hub status with monitoring tools; reporting issues to support team
• Contributing to the Global Conference Support community with knowledge sharing, especially around Intel Unite