At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job DescriptionRole SummaryThe Software Engineering Director is a senior engineering leader responsible for defining and executing the AI and modernization strategy for critical Operations platforms. This role combines strategic vision with hands-on engineering leadership to deliver secure, scalable, and automated solutions across Intelligent Document Processing (IDP), workflow and case management systems, operations applications, and contact center technologies.
This leader will drive AI-enabled capabilities, cloud adoption, and automation to improve operational efficiency and reduce friction, while ensuring compliance, platform stability, and strong alignment with enterprise governance and risk frameworks.
Key ResponsibilitiesAI Strategy & Enablement- Define and champion the strategic direction for Agentic and Generative AI capabilities across Operations applications, IDP, workflow/case management, and contact center technologies.
- Partner with senior executives across Operations, Technology, Risk, Enterprise Architecture, and the AI Center of Excellence to shape a unified AI vision aligned to enterprise priorities.
- Influence senior-level investment decisions by articulating value cases, quantifying operational impact, and ensuring measurable transformation outcomes.
- Lead cross-functional teams in evaluating and adopting agentic AI patterns, including dynamic workflows, autonomous decisioning, and knowledge-driven orchestration.
- Represent Operations Technology in enterprise AI forums, advocating platform capabilities, workforce enablement, and responsible GenAI adoption.
- Serve as a senior advisor to executive stakeholders on agentic automation and modernization opportunities.
Engineering Execution & Modernization- Lead modernization efforts across Operations platforms, including cloud migration, application rationalization, and platform upgrades.
- Implement engineering best practices including CI/CD pipelines, infrastructure as code, automated testing, and observability frameworks.
- Drive workflow automation and straight-through processing (STP) to reduce manual effort and operational friction.
Platform Ownership & Reliability- Oversee day-to-day support and enhancement of Operations applications, including:
- Intelligent Document Processing platforms (e.g., Tungsten, Azure Document Intelligence, OCR/ML tools)
- Workflow and case management systems (e.g., Pega, Salesforce, ServiceNow)
- Automation platforms (e.g., Automation Anywhere, MS Power Automate)
- Contact center technologies (e.g., Amazon Connect, routing engines, agent desktop tools)
- Operations-specific micro-applications (e.g., correspondence, imaging, exception handling)
- Ensure strong production support practices, including SLAs, runbooks, monitoring and incident prevention.
Risk & Compliance- Ensure adherence to enterprise security, privacy, audit, and model governance standards.
- Embed secure-by-default practices across all engineering and AI-enabled solutions.
Leadership & Talent Development- Lead, coach, and develop teams of engineers and analysts.
- Foster a culture of accountability, innovation, and continuous improvement.
- Model effective communication, in-office leadership expectations, and cross-team collaboration.
Stakeholder Engagement- Provide clear, executive-ready roadmap, risk, and delivery updates.
- Influence investment decisions through quantified operational value cases.
- Build strong partnerships across Operations and Technology organizations.
Basic Qualifications- Bachelor's degree or equivalent work experience
- 10+ years of relevant software engineering experience
- 6+ years of experience leading multiple software engineering teams
Preferred Skills and Experience- Experience in Banking, Finance, or other highly regulated environments
- Deep knowledge of information systems technology and software development practices
- Strong understanding of business operations and enterprise impact
- Proven ability to drive product-oriented engineering solutions
- Excellent leadership, communication, and influencing skills
Location ExpectationsThis role requires working from a U.S. Bank location three (3) or more days per week.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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