Process Manager, Principal Coordinator (Hybrid)

Process Manager, Principal Coordinator (Hybrid)

Do you enjoy problem solving? Are you a continuous learner? Team IRIS sits as a key player in enabling Bank Operations to make the most out of the tech they use each and every day.

We are seeking a highly-organized and detail-oriented Principal Coordinator to join our team. In this role, you will be responsible for maintaining our internal reporting practices, helping the team to stay organized and focused, gathering data, and supporting in real-time incident alerting and stakeholder communication. The ideal candidate is a reliable self-starter, with strong communication and a growth mindset!

Responsibilities:

• Monitor and maintain team communication channels
• Monitor various sources for incident and alerting needs
• Support stakeholder communication and collaboration
• Capture and refine data related to technical incidents
• Prepare and organize reporting and slides for business reviews and analysis
• Innovate and drive solutions to reduce or resolve frequent technical issues

What does a successful candidate in this role embody?

• You enjoy working in a role that is fast-paced and tactical in nature
• You enjoy collaborating with various value streams and stakeholders (Bank Ops teams, Product/Tech, Finance etc)
• You have excellent customer service/relationship management skills
• You have great analytical skills that allow you to connect the dots across applications and teams
• You enjoy working as both an individual and team contributor
• You have excellent time management skills and are used to meeting/exceeding rigorous deadlines
• You have great communication skills (written & verbal)
• You are not afraid to bring new ideas to the table and challenge the status quo
• You are digitally curious, with a drive to learn more about the applications used across Bank Ops, as well as the tools that you will learn and use to perform your job
• You operate as a self-starter and continuously develop project, process and technology skills

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 6 months of Process Improvement Experience
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor's Degree or military experience
• At least 1 year of process management experience
• BPM, Lean or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $62,500 - $71,300 for Process Coordinator II

Richmond, VA: $56,800 - $64,800 for Process Coordinator II

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).