Contact Center IVR Concepts------Saint Johns, FL-or Any location is fine ---Onsite

Amazon Connect Engineer (Routing) This is a Remote role. Compensation: $70 - $80 per hour Our client is seeking a Senior AWS Contact Center Routing Engineer specializing in Amazon Connect to design, develop, implement, support, and optimize enterprise routing capabilities within large-scale contact center environments. As a hands-on subject matter expert within Workforce Intelligence Platform Services (WIPS), you will build and support scalable routing solutions that enhance customer experien

Job Description: Short Description: AWS Connect Specialist Complete Description: Employment type: Contract w2/1099/C2C Duties and Responsibilities: Working closely with the Client and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives. Key Responsibilities: 1) Design and Configuration: Design, document, and implement contact flows u

CTG is seeking an experienced Amazon Connect System Administrator to configure, maintain, and optimize Amazon Connect environments for new and existing external clients and our internal teams that use Amazon Connect. The ideal candidate will have hands-on experience building and supporting Amazon Connect workflows, contact flows, queues, routing profiles, prompts, user permissions, and operational configurations. This role requires a strong understanding of cloud contact center administration, c

Role: Senior Developer Conversational AI & Amazon Connect Location : Remote Position: Contract Role Summary We are seeking a Developer with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intel