Application Support Executive

Role: Application Support Executive - Payment

Jeresey City, NJ

Long Term Contract

Skills: Microsoft SQL Server 2019~Commercial Banking~SolarWinds
Experience Required: 6-8 Years

Role Descriptions:

Incident Management**: Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs. 
Technical Support**: Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers. 
Payment Card Cycle Support**: Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards. 
Disputes & Chargebacks**: Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa’s TCR, Mastercard’s dispute resolution). 
Fraud Management**: Monitor and analyze transaction patterns using fraud detection tools; support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems. 
System Maintenance**: Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance. 
Troubleshooting**: Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including ISO 8583 message processing, EMV transactions, and fraud alerts. 
Collaboration**: Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements. 
Customer Support**: Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly. 
Monitoring & Reporting**: Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders. 
Documentation**: Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing. 
Process Improvement**: Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations. 
Compliance & Security**: Ensure adherence to payment industry standards (e.g., PCI DSS, EMV, PSD2, GDPR) and implement security practices to protect cardholder data.

Required Skills /Qualifications: 
- 6-8+ years in application support, with 5+ years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management. 
- Proficiency in troubleshooting applications built on Java, .NET, or Python. 
- Strong SQL/Oracle skills for querying transaction and dispute data. 
- Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ). 
- In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards. 
- Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation. 
  - Expertise in credit/debit card processing, including acquirer/issuer workflows and card network operations. 
  - Experience with dispute resolution, chargeback processes, and card network regulations. 
  - Familiarity with regulatory standards (e.g., PCI DSS, PSD2, GDPR). 
  - Strong analytical, communication, and collaboration skills; ability to handle high-pressure scenarios. 
  - Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms, and fraud analytics tools. 
  - Experience with cloud platforms (e.g., AWS, Azure, Google Cloud Platform) and containerization (e.g., Docker, Kubernetes). 
  - Knowledge of fintech innovations, mobile payments, or blockchain-based payment systems. 
- Scripting skills (e.g., Bash, PowerShell) for automation of dispute or fraud workflows.