Lead L2 Support

St. Louis, MO, US • Posted 2 days ago • Updated 2 days ago
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • CA7
  • Autosys
  • Control M
  • JCL
  • COBOL
  • DB2
  • CICS
  • Java
  • Middleware
  • ServiceNow
  • Python
  • Shell
  • Powershell

Summary

Job Details
L2 Lead Support
Long Term Contract/ Fulltime
St. Louis, MO


•     10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.
•     Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).
•     Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity.
•     Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).
•     Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.
•     Experience driving left-shift / knowledge transfer programs across large application portfolios.

Technical Skills
•     Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).
•     Mainframe environment: JCL, COBOL, DB2, CICS — working knowledge sufficient to guide L2 team.
•     Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.
•     ITSM platforms: ServiceNow (Incident, Change, Problem Management modules).
•     Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar.
•     Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91088983
  • Position Id: AT-76
  • Posted 2 days ago
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