Technical Fulfilment Specialist (Firmware Test Engineer)

Role: Technical Fulfilment Specialist (Firmware Test Engineer)
Kernersville, NC, USA

Job Summary:

Client is seeking a highly motivated and technically adept Technical Fulfillment Specialist to join our dynamic team. This crucial role centers around technical device provisioning and configuration, integrating these core responsibilities with efficient order fulfillment operations. We are looking for an individual who is not only detail-oriented but also possesses a strong aptitude for technology, including programming firmware, managing device configurations, and readily adopting new technical processes. The ideal candidate thrives in a fast-paced environment and is skilled in ensuring our electronic devices are perfectly prepared and orders are processed accurately for our customers.

Key Responsibilities:

1. Technical Device Provisioning & Programming:

• Program, configure, and meticulously test firmware for a variety of GPS trackers according to precise product specifications.
• Execute device commands and configurations, ensuring seamless communication with GPX Intelligence tracking tools and software platforms.
• Diagnose, troubleshoot, and resolve technical issues related to device functionality, programming errors, firmware conflicts, and communication problems.
• Collaborate closely with Tier 2 Support and Product Development teams to implement firmware updates, test new features, and refine provisioning workflows.
• Conduct rigorous device testing and quality assurance checks post-provisioning to guarantee optimal performance and integration.
• Maintain and contribute to technical documentation and knowledge base articles for device setup, operation, and troubleshooting procedures.
• Actively seek opportunities to improve and automate provisioning and testing processes.

2. Order Fulfillment & Logistics:

• Coordinate the accurate picking, packing, and timely shipment of customer orders.
• Manage inventory levels in partnership with the Fulfillment & Operations Director, ensuring product availability.
• Oversee order tracking, provide status updates, and proactively address potential shipping delays or issues.
• Ensure meticulous record-keeping for all orders, including shipping manifests, packing lists, and invoicing details.
• Communicate effectively regarding order status, delivery expectations, and issue resolution.

3. Technical Support & Collaboration:

• Provide technical assistance to internal teams and, on occasion, to customers, regarding device programming, setup, troubleshooting (e.g., connectivity issues, firmware updates), and integration with GPX Intelligence platforms.
• Maintain a deep understanding of device specifications, software requirements, and integration protocols.

Qualifications:

• High school diploma or equivalent; Associate's Degree or relevant Technical Certification (e.g., CompTIA A+, Network+) strongly preferred.
• Proven experience (2+ years) in a technical role involving device configuration, firmware deployment, technical support, or electronics testing.
• Demonstrated experience with technical provisioning processes for electronic devices is highly desirable.
• Strong aptitude for learning and adapting to new technologies, software, and hardware quickly.
• Experience in supply chain, logistics, or order fulfillment processes is beneficial.
• Excellent problem-solving skills with the ability to systematically troubleshoot hardware and software issues.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Proficient written and verbal communication skills.

Work Environment:

• Fast-paced, dynamic fulfillment center environment with a strong focus on accuracy, efficiency, and technical precision.
• Opportunities for professional growth and skill development within a growing technology company.