If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide , "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Mondays & Tuesdays. Do you excel at driving operational excellence and tackling challenges in real time? Commercial Lines Solutions (CLS) is seeking a Rapid Response Manager to help us build a resilient, high-performing technology environment where uptime is the standard, and every incident becomes an opportunity for growth.
About the Role As our Rapid Response Manager, you'll lead the charge in managing high-impact incidents across our application landscape. You'll oversee a dedicated team of associates and vendor partners, ensuring swift, coordinated responses that minimize disruption and drive continuous improvement.
What You'll Do - Lead 24/7 response for P0 incidents, coordinating resolution efforts.
- Manage P1 incidents with urgency, ensuring effective escalation and communication.
- Leverage AI-driven tools and automation to accelerate incident detection, triage, and resolution, improving overall productivity and reducing response times.
- Facilitate post-incident reviews, identify root causes, and drive follow-up actions to prevent recurrence.
- Serve as the central point of contact during incidents, keeping leadership and impacted teams informed.
- Lead a team of internal associates and vendor partners to ensure seamless incident response.
- Lead and manage offshore teams operating under a Managed Service Agreement model, ensuring alignment, accountability, and consistent delivery.
What You Bring - Proven experience in incident management and leading cross-functional teams.
- Strong leadership and coordination skills in high-pressure scenarios.
- Expertise with ITSM tools like ServiceNow and Jira.
- Excellent communication, problem-solving, and decision-making abilities.
- Demonstrated success improving incident SLAs through KPI-driven analytics and targeted process improvement.
- Proven experience managing Managed Service Agreements and driving vendor accountability for consistent, high-quality delivery.
- Experience in Commercial Lines Insurance operations and familiarity with Policy Administration Systems is a huge plus.
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Job Description Summary If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Software Engineering Product Manager, you'll be accountable for a suite of in house or third party applications. You'll lead teams of technology professionals to enable business outcomes and provide reliable customer-centric solutions and experiences.
Job Description Key Responsibilities: - Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
- Partners with leaders to ensure a viable total cost of ownership and ongoing health and wellness of applications.
- Assists in the development and implementation of application suite roadmaps through the evaluation of business needs, competitive landscape, technology currency and information security considerations.
- Manages risk mitigation controls and provides support for internal and external audits.
- Supports the engineering build of the application suite and non technical efforts for the products.
- Represents voice of the customer, acts in a forward-facing role to business partners as an active member of a portfolio management team in the advocation of business case development, planning, financial management and evaluation of portfolio.
- Hire and develop talent, provide consistent coaching and feedback.
- Responsible for delivery availability and resiliency following established operating mechanisms and best practices.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Technology Director or above. Leads a team of 5 or more technology professionals.
Typical Skills and Experiences: Education: Undergraduate studies in management information systems, engineering, math, computer science or comparable experience and education preferred.
Experience: Six years of experience in application suite management with four years or more leading numerous teams across multiple technologies. Proven experience in empowering and building an engaged team.
Knowledge, Abilities and Skills: Detailed understanding and knowledge of the systems development life cycle and modern methodologies, practices, tools, and techniques. Solid understanding of concepts and techniques in project delivery, budgeting, forecasting and financial analysis. Ability to develop and implement roadmap strategies. Proven decision-making and problem-solving skills. Coaching and career development of team. Ability to develop and maintain positive relationships. Insurance/financial services industry knowledge is a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions: Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at .
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.
The national salary range for Manager, Software Engineering Product Manager : $118,000.00-$222,000.00
The expected starting salary range for Manager, Software Engineering Product Manager : $118,000.00 - $178,000.00
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