Plumbing Service Manager

Winston-Salem, NC, US • Posted 13 days ago • Updated 1 hour ago
Full Time
On-site
USD $85,000.00 - 95,000.00 per year
Fitment

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Job Details

Skills

  • Operational Excellence
  • Inventory Control
  • Purchasing
  • Warehouse
  • Call Center
  • Scheduling
  • Performance Metrics
  • Customer Satisfaction
  • Regulatory Compliance
  • Inventory
  • Forecasting
  • Finance
  • Collaboration
  • Marketing
  • Sales
  • Training
  • Performance Improvement
  • KPI
  • Continuous Improvement
  • Electrical Engineering
  • Supervision
  • Management
  • Budget
  • Profit And Loss
  • Leadership
  • Accountability
  • Team Building
  • HVAC
  • Health Insurance
  • Insurance
  • Life Insurance

Summary

Plumbing Service Manager

Winston-Salem, NC

Introduction

Join PF Plumbing - the number one plumbing company in Winston-Salem, NC - as our Service Manager. This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals.

This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams.

Key Responsibilities

  • Lead and oversee daily operations of the plumbing service department
  • Manage, coach, and develop plumbing technicians and support staff
  • Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations
  • Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue
  • Drive performance metrics including revenue per tech, close rate, and customer satisfaction
  • Ensure compliance with plumbing codes, safety standards, and company policies
  • Monitor inventory, tools, equipment, and fleet readiness
  • Oversee budgeting, forecasting, and departmental financial performance
  • Resolve escalated customer concerns professionally and promptly
  • Collaborate with marketing and sales teams to grow service demand
  • Implement training programs and performance improvement plans
  • Track KPIs and analyze service metrics to drive continuous improvement
  • Maintain vendor and supplier relationships
    • Utilities License and the Limited Electrical Permit


Required Qualifications

  • Minimum 10 years plumbing experience
  • Minimum 5 years in a supervisory or management role
  • Valid plumbing license (utility license preferred - pending confirmation)
  • Strong knowledge of plumbing codes and safety regulations
  • Experience managing budgets and departmental P&L
  • Strong leadership, accountability, and team development skills
  • Valid driver's license


Highly Preferred

  • Nexstar experience Preferred but not required


  • HVAC experience is a plus but not required


Compensation & Benefits

We offer a competitive compensation package including:

  • Company vehicle
  • 401(k) with company matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Supplemental insurance options
  • Company-paid life insurance policy
  • Paid time off


Compensation details: 85000-95000 Yearly Salary

PId901bc2-39688908
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: jobtfeed
  • Position Id: d901bc632934-30632-39688908
  • Posted 13 days ago
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