Brillio, LLC

Senior Software Development Engineer

• Posted 5 hours ago • Updated 5 hours ago
Full Time
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Software Development
  • Remote Support
  • Business Process
  • Stakeholder Management
  • Roadmaps
  • Blueprint
  • Technical Support
  • Change Management
  • Documentation
  • Knowledge Base
  • Collaboration
  • Process Improvement
  • Workflow
  • Regulatory Compliance
  • Operational Excellence
  • Service Desk
  • Incident Management
  • IT Service Management
  • Microsoft Windows
  • ServiceNow
  • BMC Remedy
  • JIRA
  • Service Management
  • Microsoft Office
  • Remote Desktop
  • Network
  • TCP/IP
  • Virtual Private Network
  • Computer Hardware
  • Software Support
  • Active Directory
  • Management
  • Server Administration
  • Escalation Management
  • Vendor Management
  • KPI
  • SLA
  • Reporting
  • Computer Science
  • Information Technology
  • ITIL
  • Microsoft
  • CompTIA
  • Microsoft Azure

Summary

Lead Engineer
Primary Skills
  • Manage Product Backlog, Incident Management, ITSM, Desktop Support, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint, ITIL - Incident Managment, Change Management, Service Desk
Job requirements
  • Experience Range: With at least 4 to 6 years of experience in IT service management and service desk operations, including hands-on expertise in incident management and technical support. Key Responsibilities: 1. Lead service desk operations, ensuring prompt resolution of user issues and adherence to SLA targets. 2. Drive incident and change management processes using ITSM and ITIL frameworks to enhance service reliability. 3. Troubleshoot and resolve hardware, software, network, VPN, and email-related incidents for end users. 4. Administer user accounts, password resets, and access requests via Active Directory and ticketing tools. 5. Monitor ticket queues, escalate complex issues, and maintain accurate documentation in the knowledge base. 6. Collaborate with infrastructure, network, and application teams to resolve cross-functional incidents. 7. Identify and implement process improvements to optimize service desk workflows and increase efficiency. 8. Report on service desk performance, KPIs, and SLA compliance to support operational excellence. Required Skills: 1. Service desk operations 2. Incident management 3. ITSM and ITIL framework expertise 4. Windows 10/11 administration 5. Active Directory management 6. Ticketing tools (ServiceNow, Remedy, Jira Service Management) 7. Microsoft 365 support 8. Remote desktop troubleshooting 9. Network troubleshooting (TCP/IP, VPN) 10. Hardware and software support Preferred Skills: 1. Azure Active Directory administration 2. Endpoint management 3. Basic server administration 4. ITIL governance and escalation management 5. Vendor management 6. KPI and SLA reporting Desired Qualifications: 1. Bachelor's degree in Computer Science, Information Technology, or a related field 2. ITIL Foundation certification 3. Microsoft Certified: Modern Desktop Administrator 4. CompTIA A+ or Azure Fundamentals (AZ-900) certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90672149
  • Position Id: ca8462d5080ea8bffff685f0f7554865
  • Posted 5 hours ago
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