Asurion, LLC
Asurion, LLC

ICDS Analyst I

• Posted 1 day ago • Updated 1 day ago
Full Time
On-site
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • Remote Access
  • SAP BASIS
  • Issue Tracking
  • Workflow
  • Laptop
  • Thin Client
  • Messaging
  • Facility Management
  • Management
  • Inventory
  • Leadership
  • Service Desk
  • Computer Hardware
  • Technical Support
  • Cabling
  • Audiovisual
  • Mobile Devices
  • Customer Experience
  • Communication
  • Collaboration
  • Organizational Skills
  • Printers
  • UPS
  • Software Support
  • Oracle
  • PuTTY
  • Computer Networking
  • Telecommunications
  • CompTIA
  • Cisco Certifications
  • Microsoft

Summary

{"description": "Title: ICDS Analyst 1
Location: Smyrna, TN (Onsite Monday-Thursday, day shift)

Primary Function:

End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Responsibilities:

  • Efficiently categorize, prioritize and diagnose incidents and service requests received via ticketing system

  • Prioritizes own workflow to meet deadlines as assigned by the leadership team

  • Provides technical assistance to end-users and/or guidance to acquire resolution within established SLAs

  • Efficiently images, installs, tests and maintains desktops, laptops, thin-client terminals, peripherals, printers and multiple desktop applications

  • Proactively contact end users with follow-up telephone calls, IM or Email messaging or direct personal interaction

  • Establishes a proficiency in the applications, system interface, tools, and processes within the department's scope

  • Develops proficiency in the business support processes that drive the applications within the department's scope

  • Participates in small and large scale PC-related projects

  • Coordinates and performs PC equipment moves as requested by Facilities management

  • Collaborates with Asset Processing team to manage hardware and software inventory

  • Creates, maintains, and adheres to required departmental SOPs as assigned by the leadership team

  • Assists Service Desk Analysts with technical service request escalations

  • Provides hands-on support for Engineering and System Admin teams, as requested

  • Participates in on-call support rotation, including additional night and/or weekend hours

  • Available to travel, as requested

Minimum Requirements:

  • 1-2 years of PC hardware/software technical support experience

  • minimum 2 years of networking, voice/data cabling, telecom and Audio/Visual experience

  • minimum 2 years of experience supporting mobile devices

  • Excellent customer experience, communication and collaboration skills

  • Strong detail orientation and organizational skills

  • Ability to lift IT equipment, up to 50lbs, including desktops, printers, server racks, blades and UPS

  • Works well in high pressure situations and with multiple task assignments

  • High school Diploma or equivalent work experience

Preferred Requirements:

  • 1-2 years of advanced software support experience (examples: Microsoft, Apple, Oracle, Putty, etc.)

  • 1-2 years Networking, Server and Telecom support experience

  • Technical Certification (examples: CompTIA, CCNA, Microsoft, etc.)

  • Associates degree a plus
", "salary_raw": "Row(double=None, string=None)"}
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 24205352
  • Posted 1 day ago
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