Job Description
A rapidly growing fintech company focused on expanding financial access for Hispanic immigrants is looking for a Technical Product Manager to build the intelligent systems that will power the next generation of customer experience. This company is transforming how immigrant families access banking and financial services by combining innovative technology with empathetic customer support. Processing more than $1.5 billion in annual transaction volume and backed by leading venture investors, the company is entering its next phase of growth and investing heavily in AI-driven automation and operational excellence.
In this role, you will operate at the intersection of Product, Engineering, Data, Operations, and Customer Success to design and scale AI-powered systems that improve customer experiences while eliminating operational complexity. This is far more than a traditional Product Management position-you will architect workflows, deploy intelligent automations, build operational tooling, and translate customer pain points into scalable product solutions. As the organization grows, you'll also have the opportunity to lead a high-impact team responsible for shaping the future of AI-augmented operations across the company.
This is a full-time hybrid opportunity requiring 3-4 days per week onsite in their Flatiron office in New York City. You'll join a mission-driven team made up of experienced operators from companies including Brex, Nubank, Mercury, Cruise, and Verkada, with the opportunity to directly influence how technology serves millions of underserved families. This is an exceptional opportunity for someone who enjoys building systems from the ground up, thrives in ambiguous environments, and wants to leverage AI to solve meaningful real-world problems.
Required Skills & Experience
6+ years of experience in Product Management, Product Operations, Business Operations, Technical Program Management, or similar technical leadership roles
Experience building, automating, or optimizing operational workflows using AI tools, APIs, or low-code/no-code platforms
Hands-on experience with SQL, data modeling, and modern analytics platforms such as Snowflake, DBT, Fivetran, or similar technologies
Experience prototyping solutions using Python, JavaScript, or workflow automation platforms
Practical experience building or deploying AI-powered tools, LLM applications, chatbots, or intelligent agent workflows
Strong experience partnering with Product and Engineering teams to deliver technical initiatives from concept through implementation
Experience writing technical specifications and managing cross-functional product initiatives
Bachelor's degree in a quantitative discipline or equivalent practical experience
Experience working within high-growth startup environments
Desired Skills & Experience
Fintech, payments, or regulated industry experience
Experience with customer journey analytics and lifecycle automation strategies
Familiarity with KYC, compliance, onboarding, or customer verification workflows
Experience working with platforms such as Supabase, Retool, Airflow, or similar internal tooling solutions
Experience designing AI copilots or internal automation platforms
Strong leadership and stakeholder management skills
Systems thinker with a passion for simplifying complexity through automation
Spanish language proficiency preferred
High empathy, strong ownership mentality, and bias toward execution
What You Will Be Doing Daily Responsibilities
Design and build scalable AI-powered operational systems that improve customer experiences and internal efficiency
Architect and automate workflows across onboarding, customer support, and lifecycle management using AI and system integrations
Prototype and deploy intelligent agents and automations leveraging OpenAI, LangChain, Zapier, n8n, and related technologies
Partner with Product, Engineering, Data, Customer Success, and Operations teams to align priorities and execute strategic initiatives
Analyze customer journeys and operational data to identify friction points impacting activation, funding, and retention
Translate operational challenges into product enhancements, backend improvements, and new platform capabilities
Design dashboards, reporting models, and data pipelines to drive informed business decisions
Build continuous feedback loops that transform customer insights into automated improvements and experiments
Help establish the long-term vision for AI-augmented operations while contributing to the growth and leadership of a high-performing team
The Offer
You will receive the following benefits:
Competitive Salary
Equity Participation
Medical Insurance
Dental Benefits
Vision Benefits
401(k) Plan
Flexible PTO
Paid Parental Leave
Gym Pass Membership
Daily Catered Lunch in NYC Office
Company Offsites
Travel Flexibility for Remote Work
Visa Sponsorship (if applicable)
Significant Career Growth within a Mission-Driven Organization
Applicants must be authorized to work in the US on a full-time basis now and in the future.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 880550
- Posted 2 days ago
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