Help Desk Technician AT New York

New York, NY, US • Posted 17 days ago • Updated 3 hours ago

Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

AV
Data Entry
Help Desk
Inventory
Point Of Sale
Procurement
Mobile Devices

Summary

Role Help Desk Technician (PO & Procurement workflows)

Location New York

Duration 12 Months

Experience 3 to 5

Troubleshoot issues using remote tools and knowledge base resources
Strong Excel skills (sorting, filtering, formulas, data entry)
Support AV and conference room technology
Use Excel for tracking, reporting, and data management
Provide first level and limited second level support for hardware, software, mobile devices, and account access
Field and log tickets via phone, email, and walk ups
Assist in the rollout of a new Help Desk ticketing system
Create, update, and maintain Knowledge Base (KB) articles and SOPs
Escalate issues as needed and ensure SLA compliance
Strong Excel skills (sorting, filtering, formulas, data entry)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91139145
Position Id: 8872144
Posted 17 days ago

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Help Desk Technician AT New York

Dice Job Match Score™

Job Details

Skills

Summary

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