BSS Solution Architect

100% Remote. Prefers Candidates local to Plano-TX, Alpharetta-GA or Bothell-WA.

Top Skills Required:

• Business Support Systems for Telecommunications
• Solutions Architecture
• Modelling Event Driven Architecture
• SPARX
• Enterprise Architect
• TMForum based standards
• TOGAF (preferred)
• Mobility Architecture (preferred)

What You ll Do

• Architect and deliver scalable, cloud-native, and SaaS-based solutions that transform next-generation BSS platforms.
• Lead the integration of advanced AI and machine learning technologies to automate workflows, enable hyper-personalized customer experiences, and support intelligent, data-driven decision-making.
• Drive initiatives to embed AI/ML models for dynamic pricing, customer segmentation, proactive service assurance, anomaly detection, and real-time product recommendations.
• Collaborate with business, product, engineering, and operations stakeholders to identify and prioritize opportunities for AI/ML optimization across customer journeys and business processes.
• Define and execute the modernization roadmap, including legacy migration, domain-driven design, and adoption of industry best practices.
• Champion domain-centric, event-driven architectures with clear separation of concerns and optimized data flows.
• Establish and enforce architecture standards, governance frameworks, and ensure solutions meet enterprise requirements for security, scalability, ethics, and compliance.
• Mentor solution architects and cross-functional teams, serving as a subject matter expert in AI/ML adoption and fostering a culture of innovation.

What You ll Bring

• Bachelor s or Master s degree in Computer Science, Engineering, or a related field preferred.
• 8+ years of solution architecture experience, with a focus on large-scale BSS in telecommunications or similar industries.
• Proven expertise in architecting cloud-native, microservices, and SaaS solutions (AWS, Azure, Google Cloud Platform).
• Hands-on experience integrating AI/ML models into enterprise systems, with applications such as dynamic pricing, customer segmentation, predictive analytics, anomaly detection, and real-time recommendations.
• Deep understanding of BSS domains and processes (customer management, product catalog, order management, billing, revenue management).
• Practical experience with domain-driven design, event-driven architectures, and API management.
• Strong grasp of omnichannel strategies, digital transformation, and customer journey optimization.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with TM Forum Open APIs, eTOM, SID, or similar industry standards (preferred).
• TOGAF or equivalent enterprise architecture certification is a plus.