Verint BA / Configuration Analyst
Contract Independent
Contract W2
No Travel Required
Remote
$45 - $45/hr
Virtuous Tech Inc
Fitment
Dice Job Match Score™
🤯 Applying directly to the forehead...
Job Details
Skills
- Verint
Summary
Summary
We are seeking a skilled Verint Business Analyst / Configuration Analyst with strong experience in Verint platforms and business analysis. The ideal candidate will work closely with stakeholders to gather requirements, configure solutions, and support implementation within customer engagement and workforce optimization systems.
Key Responsibilities
Gather, analyze, and document business and functional requirements from stakeholders
Translate business needs into system configurations within the Verint platform
Perform configuration, customization, and implementation of Verint solutions
Collaborate with cross-functional teams including developers, QA, and business users
Support system integration, testing (UAT), and deployment activities
Troubleshoot issues and provide production support
Create detailed documentation including BRDs, FRDs, and user guides
Ensure solutions align with business goals and compliance standards
Required Skills & Qualifications
Strong experience with Verint systems (WFO, Call Recording, Workforce Management, etc.)
Proven experience as a Business Analyst and/or Configuration Analyst
Strong understanding of contact center operations and workflows
Experience in requirement gathering, gap analysis, and solution design
Hands-on experience in system configuration and implementation
Excellent communication and stakeholder management skills
Experience with Agile/Scrum methodologies
Preferred Qualifications
Prior experience in customer engagement or contact center technologies
Knowledge of integration with CRM or telephony systems
Experience with reporting and analytics within Verint
Certifications related to Verint or Business Analysis (nice to have)
Key Competencies
Analytical thinking and problem-solving
Strong documentation skills
Attention to detail
Ability to work independently in a remote setup
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91133054
- Position Id: 8926241
- Posted 9 hours ago
Company Info
Established in 2021, VIRTUOUS TECH INC. is a global IT, consulting, and outsourcing firm operating in the USA. We specialize in helping clients grow efficiently through deep technology expertise and a robust offshore delivery model. Committed to continuous improvement, innovation, and quality service, our dedicated team undergoes constant training to meet specific client needs. Our energetic professionals differentiate us, delivering value and solving business challenges to aid growth.
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