L2 Technical Support Analyst

Description
We are seeking a highly skilled Level 2 Network Support Engineer to join our Managed Services team. This individual will serve as the primary escalation point for network-related issues and will be responsible for troubleshooting, maintaining, and supporting network infrastructure across multiple client environments.
The ideal candidate will possess strong hands-on networking experience, excellent troubleshooting skills, and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders. This role is heavily focused on networking, infrastructure, and structured cabling with additional responsibilities supporting server and cloud technologies.
Key Responsibilities
Network Infrastructure Support (Primary Focus)
Serve as the primary escalation point for network-related incidents from Level 1 support.
Troubleshoot and resolve complex network issues across multiple client environments.
Monitor, maintain, and optimize network performance.
Support and troubleshoot:
LAN/WAN environments
TCP/IP
DNS
DHCP
VLANs
VPN technologies
Routing and Switching
Wireless networking
Configure and maintain network equipment including:
Switches
Routers
Firewalls
Wireless Access Points
Perform network troubleshooting involving:
Layer 1, Layer 2, and Layer 3 connectivity
VLAN configurations
Trunking
Spanning Tree Protocol (STP)
IP addressing and subnetting
Network segmentation
Support firewall deployments and troubleshooting:
Fortinet
Cisco
Palo Alto
SonicWall (preferred)
Assist with SD-WAN deployments and support.
Structured Cabling & Physical Infrastructure
Install, terminate, and test Ethernet cabling.
Create and terminate Cat5e/Cat6 network cables from scratch.
Maintain and troubleshoot structured cabling systems.
Support:
Patch panels
Network racks
Cable management
MDF/IDF closets
Understand and adhere to T568A and T568B wiring standards.
Troubleshoot physical layer connectivity issues.
Document network infrastructure and cable layouts.
Systems Administration Support
Support client environments including:
Windows Server
Active Directory
DNS
DHCP
Group Policy
Microsoft 365
Azure AD / Entra ID
Endpoint management
VMware
Hyper-V
Perform:
Server maintenance
Patching
Upgrades
System health monitoring
Client Support & Service Delivery
Communicate effectively with clients regarding technical issues and resolutions.
Provide clear status updates throughout the lifecycle of incidents.
Escalate issues appropriately while maintaining ownership through resolution.
Participate in infrastructure assessments and client onboarding activities.
Skills
Technical support, Customer service, Troubleshooting, Help desk support
Top Skills Details
Technical support,Customer service,Troubleshooting,Help desk support
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $25.00 - $38.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Sep 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.