Jira Cloud Engineer

Role : Jira Cloud Admin

Location : Phoenix, New York or Sunrise, FL

Key Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business.
• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software Engineers to implement Jira structures aligned with Scaled Agile Framework (SAFe) and enterprise Agile standards.
• Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
• Manage user access, roles, and permissions through Atlassian Access and SSO integrations with identity platforms.
• Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
• Support governance and compliance by ensuring configurations align with security and audit standards.
• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
• Develop documentation, training materials, and best practices to promote consistent usage across business units.
• Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.
• Support user adoption of Atlassian's Rovo AI capability.

Required Qualifications

• 3 5+ years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment.
• Strong understanding of Agile, Scrum, and SAFe frameworks.
• Proficient in JQL, workflow automation, and project configuration.
• Hands-on experience with Atlassian Cloud administration, including user management, permission schemes, and global settings.
• Experience managing large-scale user bases (5,000+ users preferred).
• Excellent stakeholder communication and documentation skills.
• Experience in governed or regulated environments (e.g., financial services, banking, or fintech).

Preferred Qualifications

• Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud).
• Familiarity with ScriptRunner, Automation for Jira, and Jira Service Management.
• Experience integrating Jira Cloud with data analytics and reporting tools (e.g., PowerBI, Tableau).
• Knowledge of Atlassian REST APIs or scripting (Python, Groovy, or JavaScript).
• Exposure to Change Management, IIQ, and enterprise security compliance practices.