Linux SME

Linux(L3)

Responsibilities

• Responsible to manage all Linux server hosted on On-prem and clouds. Works with remote support team, vendors, end users, Customer Service Representatives and other technical staff to resolve Linux servers issues.
• Be responsible for working on critical issues and have ability to provide detail RCA.
• Be responsible to manage the cluster servers, server Patching and servers builds using the automate tools like BigFix
• Optimizing and monitoring the system performance.

Skill Requirements

• Proficiency in Linux operating system (RedHat 6/7.x / Suse 11/12.x CentOS)
• Should have hands on experience managing physical server IBM, HP series and VMware virtual servers.
• Should have good knowledge on AZURE/AWS/IBM on cloud technologies.
• Strong knowledge on cluster configuration and administration for Suse cluster, Redhat cluster & GPFS.
• Experience in managing NFS, FTP/SFTP, NTP DNS servers.
• Good to have experience on Redhat Satellite/ Suse Manager.
• Very good knowledge in Linux scripting to automate the daily operation required task.
• Linux Package Patching Management RPM and Zypper
• Good to have experience on patching via BigFix tool.
• Experience building and configuring Linux servers (Physical, virtual and cloud).
• Should have knowledge Conduct Fallback/Disaster recovery testing.
• Restoring corrupted file system, Troubleshooting the server related issues.
• Optimizing and monitoring the system performance with any provided tools or OS utilities like SAR, Top
• Be responsible for all the operations during the shift and address the escalations.
• Managing backup and monitoring related reports for the servers and work with respetive teams for any issues.
• Should be good in the ITIL process management like Incident, Request, Change and ServiceNow ticketing tool.

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL s value and its methodology