IT Governance Manager

Key Responsibilities

Governance & Compliance Facilitation

• Assist with the development, review, and maintenance of IT policy and procedure documentation, ensuring compliance with regulatory requirements and enterprise standards.
• Support IT governance activities and provide committee support by preparing meeting materials, documenting meeting minutes, and tracking action items.
• Collect, analyze, and report on IT quality metrics to inform decision-making and support continuous improvement efforts.
• Prepare clear, concise, and accurate written communications, summaries, and reports related to IT governance, quality metrics, and policy activities.
• Facilitate communication and training related to IT policy requirements, reporting resources, and compliance protocols.
• Assist with the escalation and documentation of suspected policy violations in accordance with established GDOT IT procedures.
• Ensure all project requests comply with internal IT governance frameworks, enterprise architecture standards, and applicable technology policies.
• Prepare projects for formal review by internal governance boards or steering committees as required by project scale or impact.
• Support documentation of funding justifications, risk assessments, and policy compliance as part of the intake package.

Continuous Improvement

• Identify opportunities to improve the project intake and evaluation process.
• Assist in developing guidelines, templates, and training materials to support business users in submitting high-quality project requests.
• Draft new policies, procedures, guidance, and/or regulations for management approval within assigned time frames.

Project Intake & Review

• Review project submissions to assess completeness, technical feasibility, and alignment with IT strategy. Analyzes information to determine nature and extent of customer requirements and concerns.
• Collaborate with enterprise architects and technical leads to validate technology choices and integration implications.
• Demonstrates leadership skills through effective interpersonal skills, verbal/non-verbal communication and active participation in departmental or organizational committees/workgroups.

Stakeholder Communication & Facilitation

• Facilitate meetings with stakeholders to refine project scopes, clarify requirements, and outline expected IT involvement.
• Serve as a liaison between business units and IT to align expectations and communicate process timelines and outcomes.
• Serve as the primary IT contact for reviewing project requests and technology proposals submitted by agency stakeholders.
• Assess technical feasibility, strategic alignment, and clarity of scope for incoming IT project requests.
• Engage IT architects, engineers, cybersecurity teams, and operations to validate solution integrity and compatibility with enterprise systems.
• Develops, maintains, and fosters effective working relationships across multiple departments.
• Acts as liaison between multiple parties to identify solutions to problems.
• Communicate updates to department leadership regarding project timelines, changes, and/or additional requirements when needed.

Required Qualifications

• Demonstrated proficiency in research, information analysis to make recommendations
• Ability to determine functional needs and system requirements
• Ability to devise solutions based on analysis and critical thinking
• relevant analytical abilities
• Demonstrated ability to work effectively with functional and technical teams
• Ability to coordinate between multiple workgroups
• Knowledge of agency laws, regulations, policies and procedures
• Demonstrated ability to analyze documents accurately to determine compliance based on applicable statutes and regulations
• Excellent organizational, time management, and attention to detail skills
• Ability to prioritize, organize, and manage tasks to meet internal and external deadlines using independent judgment
• Ability to secure and protect sensitive documents and/or records
• Ability to work effectively with minimal supervision
• Associate's degree in Operations Management, Information Technology, Business Administration, Communications, or related field
• 3-5+ years of experience in Governance, Risk and Compliance (GRC)
• Solid understanding of IT governance, software development lifecycles (SDLC), and regulatory compliance (e.g., data privacy, cybersecurity standards)
• Demonstrated strong leadership skills
• Exceptional communication, both orally and in writing
• Demonstrated experience identifying and solving problems and applying innovative solutions
• Minimum of 3 years work experience in the above capacity

Preferred Qualifications

• Experience negotiating contracts
• Seeks innovative approaches to improve the process of delivering IT solutions
• Experience working with multiple departments/units to accomplish a specific task
• Project management experience
• Ability to quickly shift priorities and manage unexpected changes
• Experience leading teams
• GRC experience with a strong understanding of how to design and execute compliance activities
• Experience working within or alongside public sector or regulated industries
• Familiarity with regulatory standards (e.g., NDAA, HITRUST, NIST) and compliance practices
• Must be passionate about contributing to an organization focused on continuous improvement

Education/Experience

Associate's degree in Operations Management, Information Technology, Business Administration, Communications, or related field.

3-5+ years of experience in Governance, Risk and Compliance (GRC).

Minimum of 3 years work experience in the above capacity.