Datacentre Operations Analyst

Job Description:

1. Decommissioning Tasks: 
· Prepare specified server nodes and/or chassis for decommissioning and perform other decommissioning-related tasks, as per direction..

2. Breakfix Tickets:
· Install NVMe/SSD devices into specified server nodes .
· Review ticket queue to assign and diagnose hardware related faults for servers.
· Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS Logs
· Network/power fault remediation, reseat/replace cables, NICs and PSUs cables.
· Follow parts request and RMA processes to acquire replacements, open Asset requests logging serial and parts numbers and applying appropriate tickets statuses.
· Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket.

3. NVMe/SSD Installation:
· The Supplier will install NVMe/SSD devices into specified server nodes .
· Tasks include:
· Verifying the server node and NVMe/SSD compatibility based on provided specifications.
· Installing NVMe/SSD devices into the appropriate slots within the server node.
· Securing devices as per manufacturer guidelines to ensure proper alignment and connection.
· Documenting the installation with device serial numbers and updating customer’s asset tracking system.

4. RDU Configuration and Troubleshooting:
· The Supplier will configure and troubleshoot Rack Distribution Units (RDUs) based on customer requirements.

5. POD/MBU Builds
· Supplier will perform “pod/MBU builds”
· Tasks include: Unpacking, installing mounting rails, and installing ASW Switches into specific Server Cabinets and RUs in each Pod as detailed in customer-provided documentation