Lead COE for North America - CRM Strategy (Insurance & Financial Services)

Hybrid in Charlotte, NC, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

50% Travel Required

Hybrid

$175,000 - $250,000/yr

Capgemini America, Inc.

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Artificial Intelligence
Banking
Capital Market
Coaching
Collaboration
Communication
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Distribution
Dynamics
Financial Services
Go-To-Market Strategy
Google Tag Manager (GTM)
Insurance
Management
Marketing
Mentorship
Messaging
Operational Efficiency
Product Marketing
Roadmaps
Sales
Sales Enablement
Salesforce.com
Stakeholder Management
Strategic Thinking
Thought Leadership
Workflow

Summary

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

About the Role:

We are seeking a visionary CRM Leader with a strong background in strategy consulting and deep expertise in Insurance distribution and service models. This individual will define and execute the Go-To-Market (GTM) strategy for CRM solutions across sales, service, and marketing in North America. The ideal candidate will have a forward-looking perspective on the future of CRM, particularly how Agentic AI is reshaping customer engagement, personalization, and operational efficiency.

Key Responsibilities:

GTM Strategy Development:

Define and lead the CRM GTM strategy for Insurance and broader Financial Services.
Align CRM offerings with evolving market needs, focusing on Agentic AI-driven transformation.

Thought Leadership:

Serve as a subject matter expert on future CRM trends, including AI-driven automation, personalization, and agentic workflows.
Evangelize CRM transformation opportunities to clients and internal teams.

Industry Expertise:

Leverage deep knowledge of Insurance distribution and service models (agents, brokers, direct-to-consumer, hybrid).
Identify opportunities to transform these models using Agentic AI for efficiency and customer experience.

Sales Enablement & Execution:

Partner with sales teams to drive pipeline growth and deal closure.
Develop positioning, messaging, and value propositions for CRM solutions.

Cross-Functional Collaboration:

Work closely with product, marketing, and delivery teams to ensure GTM success.
Influence roadmap decisions based on market insights and client feedback.

Qualifications:

Experience:

10+ years in CRM strategy consulting, preferably with top-tier consulting or technology firms.
Proven track record in Insurance and broader Financial Services such as Banking or Capital Markets experience.

Expertise:

Deep understanding of CRM platforms (Salesforce, Dynamics, etc.) and emerging trends along with their strategic capabilities
Knowledge of Agentic AI and its impact on CRM, customer engagement, and operational models.

Skills:

Strong strategic thinking and GTM execution capabilities.
Excellent communication and stakeholder management skills.
Strong storytelling and executive advisory skills, with the ability to communicate CRM and AI value propositions to Clevel leaders.

Education:

Bachelor s degree required; MBA or equivalent preferred.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: KANBAY
Position Id: 8859472
Posted 7 hours ago

Company Info

About Capgemini America, Inc.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members more than 50 countries.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of 18 billion.
Get The Future You Want | www.capgemini.com

When you join Capgemini, you become a part of a diverse collective of freethinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future.

What we offer:
Experiences with challenge and impact
You will get a chance to work on complex global projects to make a broader impact by leveraging innovative portfolio offers from us. Unparalleled industry and sectorial expertise to foster your growth to give you the experiences you need to go further in your journey.

Freedom to explore and innovate
You will get opportunities to be bold, try new things and really make your mark. Our strategic partnership with technology leaders, award-winning Capgemini Research Institute and alliances with startups provides you with an ecosystem to innovate fueled by an entrepreneurial spirit.

A network of people to inspire you
From 7 people in 1967 to over 325,000 employees in more than 50 countries today, people are at the heart of everything we do. You ll belong to an inclusive network of people to learn from each other, share knowledge and be part of a global team.
Our culture of camaraderie and team spirit will enhance your experiences and your career with us.

An environment where you thrive
We are passionate about finding new ways technology can help us reimagine what s possible. Our people-driven culture, ethics and values will guide you to harness that energy source inside you to get the future you want. We are rated as the most ethical company to work in, 10 years in a row.

Learning for life
You will have access to an always-on learning ecosystem designed to spark your curiosity and fuel your imagination. We have partnered with some of the world's leading learning and development content providers to help you build skills of the future, today.

The flexibility to work your way
We give you the digital tools and flexibility to gain meaningful experiences and connections to build the ways of working that are right for you. Our collaborative and agile work environment supports you to drive your professional development in the most suitable conditions.

An opportunity to make the difference
Together, we fight exclusion, promote diversity, preserve natural resources, act on climate change and ensure equal opportunities. And we help our clients do it too. Our goal is to be carbon net-zero by 2030. Let s take on the challenge, together.

About Us
Headquartered in Paris, France and operates in more than 50 countries with 325,000 team-members.

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