Incident Manager
AspireIT Solutions
Dice Job Match Score™
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Job Details
Skills
- DNS
- Windows
- ServiceNow
- Incident Manager
Summary
We are seeking an experienced Incident Manager to lead IT incident response, ensure operational continuity, and manage escalations across cross-functional teams. The ideal candidate combines strong incident command, stakeholder communication, and operational leadership with practical technical awareness.
- Serve as incident commander for major incidents and outages; coordinate response until resolution
- Oversee daily operational activities to maintain service continuity
- Manage staff performance and support team productivity
- Handle escalations, prioritize tasks, and resolve conflicts effectively
- Provide clear, timely updates on incident impact, timelines, and resolution status
- Coordinate across support teams (infra, network, security, apps) to drive closure
- Monitor dashboards (Grafana, ServiceNow) to track operational health
- Maintain accurate documentation and incident records in ServiceNow
- Ensure adherence to operational policies, compliance standards, and ITIL practices
- Identify recurring issues and contribute to problem management
- 6–8 years of experience in incident management, operations, or service delivery
- Strong understanding of ITIL Incident and Major Incident Management practices
- Proven incident command and stakeholder management experience
- Excellent written and verbal communication skills
- Analytical thinking and structured troubleshooting approach
- Ability to work under pressure, prioritize, and make decisions
- Cross-team coordination and conflict resolution
- Basic understanding of security concepts (encryption, firewalls, threat modeling)
- Network protocols: DNS, TCP/IP
- Operating systems: Windows, Linux, z/OS
- Tools: ServiceNow, Zoom, Microsoft Office Suite
- Dashboards: Grafana, ServiceNow
All applicants must submit accurate information; misrepresentation may disqualify candidacy.
This role may require background checks/work authorization verification.
Rate/benefits are negotiable.
Aspire IT Solutions reserves the right to modify or withdraw this posting.
- Dice Id: 91164451
- Position Id: 2820-38578-
- Posted 6 days ago
Company Info
About AspireIT Solutions
Aspire IT: Your Trusted Partner in IT Staffing & SAP Consulting Solutions
Founded by a seasoned SAP architect with over 20 years of hands-on consulting experience, Aspire IT was built with a clear mission: to bridge the talent gap in the IT industry and empower businesses with top-notch solutions and expertise.
Having led numerous mission-critical projects, our founder witnessed the recurring challenges organizations face in securing the right IT talent—skilled professionals who can not only execute but also drive transformation. Aspire IT was created to solve that problem.
SAP Consulting – Unlocking Business Efficiency
At Aspire IT, we go beyond just implementing systems—we architect scalable SAP solutions tailored to your business goals. Whether it's streamlining your supply chain, enhancing financial operations, or driving enterprise-wide digital transformation, our SAP consultants are here to deliver measurable impact.
Our SAP expertise includes:
S/4HANA Migrations & Implementations
SAP FICO, SD, MM, PP, PM, and more
SAP Analytics & Reporting
SuccessFactors, Ariba, MDG, and BTP Solutions
Data & Reporting – Turning Insights into Action
In the age of digital acceleration, data is your most powerful asset. Aspire IT empowers businesses with advanced analytics and reporting capabilities to convert raw data into actionable intelligence. From dashboards to predictive insights, we help you make decisions that drive growth.
Services include:
BI & Data Visualization (Power BI, SAP BW/BI, Tableau)
Predictive Analytics & Forecasting
Data Strategy & Governance
Why Aspire IT?
With 15+ years of collective experience in IT staffing, project execution, and consulting, Aspire IT offers a uniquely agile approach to talent and solution delivery. We move fast, we stay flexible, and we understand the industry inside-out.
What sets us apart:
Rapid placement of top-tier IT consultants
Deep expertise in both legacy and next-gen technologies
A commitment to consultant success and client satisfaction
Proven track record of driving project outcomes
Let Aspire IT be your catalyst for IT excellence—whether you're building a project team or transforming your enterprise systems.
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