Workforce Management Functional Expert

Tools like Infor WFM Scheduling, Legion Scheduling, Workday Scheduling, etc.

Job Description: Workforce Management Functional Expert Scheduling and Forecasting.

Company: Infosys/CVS Health

Location: Phoenix, AZ; Woonsocket, RI; Hartford, CT; Dallas, TX (Hybrid Onsite 2 3 Days/Week) or Full remote

Rate:- $65/hr. on W2 or check with me if it is higher

A Brief Overview:

CVS Health is seeking a high-impact Functional Lead with strong technical knowledge to drive the end-to-end scheduling and labor forecasting capability for Workforce Management. This role will lead business discovery, process and solution design, and delivery execution (configuration/build/integration/testing) across scheduling, forecasting, staffing plans, and related analytics.

The ideal candidate blends deep functional expertise in WFM (forecasting demand, staffing, schedule generation, rules/compliance), strong hands on experience customizing and configuring WFM applications like Infor, UKG, Legion etc, with technical understanding (data flows, integrations/APIs, reporting/analytics), enabling them to identify the right solution, translate business needs into scalable designs, and partner effectively with engineering/architecture to deliver.

What you will do:

Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.

Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach (process + platform configuration) with clear tradeoffs and decision rationale.

Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.

Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.

Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how what-if analysis is performed).

Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)

Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.

Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.

Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.

Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.

Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.

Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business.

Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.

Accountable for the health of the product.

Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.

Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members.

For this role you will need Minimum Requirements:

Bachelor s degree in Business, HR, IT, or related field.

9+ years experience delivering Workforce Management solutions with deep exposure to forecasting, staffing, and scheduling (hands-on functional leadership)

Strong understanding of WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).

6+ years experience configuring and debugging WFM solutions.

3+ years experience collaborating with SaaS vendors to deliver business needs.

Excellent communication and stakeholder leadership skills; able to drive decisions, manage competing priorities, and influence across levels

Experience with agile methodologies, change management, and vendor negotiations

Ability to manage and prioritize multiple initiatives simultaneously

Strong analytical, problem-solving and decision-making skills

Adept at growth mindset (agility and developing yourself and others) skills

Adept at execution and delivery (planning, delivering, and supporting) skills

Preferred Qualifications:

Experience with WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar enterprise scheduling/forecasting tools

Experience integrating WFM with HR systems (e.g., Workday as a source of worker data) and downstream consumers of schedule/time data.

Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.

Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools.

Experience working in large, matrix organizations

Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management.

Demonstrated success in leading WFM strategy and execution during mergers, acquisitions, or divestitures.

Education:

Bachelor's degree preferred/specialized training/relevant professional qualification.