User Experience Program Manager

UX Program Manager, Fintech/Banking -(Charlotte, NC)

Top Skills (Fintech & Digital Banking Context)

• Program & Project Management - Leading complex, multi-platform UX initiatives across digital banking, payments, fraud, lending, and account-servicing journeys.
• Cross-Functional Collaboration - Aligning product, engineering, risk, compliance, and design teams to deliver secure, seamless financial experiences.
• Process Optimization - Building scalable, repeatable workflows and design-ops frameworks that support regulatory, security, and accessibility requirements.

Location Requirement:
Candidates must be located in Charlotte (remote role).

Secondary Skills (Nice to Have)

• Program management experience in fintech or regulated industries
• Figma
• Adobe Creative Suite

Job Description (Fintech-Adapted)

The Digital UX team is seeking a UX Program Manager to elevate Design Operations across high-visibility financial products. This role enhances design throughput, consistency, quality, and organizational transparency. Reporting to the Manager of Program Management, you will build and implement planning, tracking, and reporting mechanisms that scale across product teams.
You'll partner closely with Design, Research, Product, Engineering, Risk, and Compliance to develop standardized processes that ensure secure, compliant, user-centered digital banking experiences. The position requires strong ownership, operational excellence, and comfort establishing structure in environments where strategy is still being defined.
The ideal candidate is highly skilled at simplifying and scaling systems, managing cross-functional dependencies, and driving alignment. You bring deep experience in UX, product development, and enterprise operations-especially in complex or regulated settings.

Basic Qualifications

• Bachelor's degree or equivalent experience
• 6+ years as a Producer or UX Program Manager driving large UX initiatives through the full product lifecycle
• Experience with design and project tools such as Figma, Sketch, Azure DevOps, Confluence, Aha!
• in resource planning, program delivery, tracking, communication, and risk management

Preferred Qualifications

• Strong working knowledge of Agile, Waterfall, or hybrid methodologies
• Deep understanding of human-centered design
• Experience supporting UX programs in fintech, banking, or enterprise environments
• Proven ability to manage cross-functional projects, dependencies, and bottlenecks
• Excellent communication and stakeholder-management skills
• High attention to detail with the ability to prioritize multiple workstreams
• Strong ownership, urgency, and follow-through

Key Contributions

• Lead Design Operations: intake, backlog, prioritization, and delivery processes
• Partner with design managers on capacity planning and goal tracking
• Drive regular review cadences and cross-functional alignment
• Document and optimize frameworks, workflows, and best practices
• Build dashboards and reporting tools that provide transparency for product, engineering, and leadership
• Support programs that elevate customer experience across digital financial products
• Create onboarding standards and team-wide knowledge-sharing practices
• Facilitate collaboration between design, product, engineering, risk, and compliance
• Escalate issues, manage trade-offs, and balance business needs with UX integrity

Typical Task Breakdown

• Lead UX intake and backlog management
• Align resource planning and project prioritization
• Drive milestones, reviews, and delivery alignment
• Maintain and update design-ops frameworks and documentation
• Build dashboards and cross-team reporting
• Support onboarding, training, and continual learning
• Manage risks and cross-functional dependencies

Team Interaction & Work Environment

You will collaborate daily with:

• UX Designers & Researchers
• Product Managers
• Engineering Teams
• Risk & Compliance partners (fintech context)
• A small core Design-Ops leadership team

Job Type & Location
This is a Contract position based out of Dallas, TX.
Pay and Benefits
The pay range for this position is $55.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Dallas,TX.
Application Deadline
This position is anticipated to close on Apr 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.