Desktop Support TechnicianOn-SitePosition OverviewA Desktop Support Technician is needed to provide hands-on technical support for end users in a primarily Windows-based environment. This role involves troubleshooting hardware and software issues, deploying devices, supporting peripherals, and delivering excellent customer service. Technicians will work directly with users in a fast-paced setting and must be comfortable handling a wide range of support needs.
Top Skills Needed- Experience troubleshooting and supporting modern operating systems and productivity applications
- Ability to deploy and support hardware and software, including printers and peripheral devices
- Strong customer service, communication, and end-user support skills
Key Responsibilities- Provide in-person support for desktops, laptops, and related hardware
- Troubleshoot operating system, application, and device issues
- Install, configure, and replace hardware components as needed
- Support peripheral devices such as printers, handhelds, and other accessories
- Assist with device deployment and basic imaging tasks
- Perform basic network troubleshooting to resolve connectivity issues
- Document all work in the ticketing system and follow established workflows
- Communicate clearly with end users and ensure issues are resolved to their satisfaction
- Escalate complex issues to team members when appropriate
- Maintain a professional, customer-focused approach in all interactions
Additional Skills & Attributes- Strong communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Solid understanding of general hardware and software troubleshooting
- Comfort with phone-based and in-person support
- Ability to follow documented procedures and contribute to process improvements
- Professionalism and reliability in a customer-facing environment
Qualifications- Experience in desktop or help desk support preferred
- Strong foundational knowledge of computer hardware and software
- Ability to learn quickly and adapt to new technologies
- Customer-service mindset with a positive, solutions-oriented attitude
Work Environment- Fully on-site technical support role
- Direct interaction with end users across multiple departments
- Stable, long-term opportunity with room for skill development and career growth
Job Type & LocationThis is a Contract position based out of Morehead, KY.
Pay and BenefitsThe pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Morehead,KY.
Application DeadlineThis position is anticipated to close on Apr 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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