Human Resources & Office Coordinator -- Springfield, MA

Job Title: Human Resources & Office Coordinator
Location: Springfield, MA(Onsite)
Duration: Long Term Contract


Job Description:

About the job Human Resources & Office Coordinator:

Our client is seeking a reliable and organized Human Resources & Office Coordinator to support our team. This role combines Human Resources responsibilities with front desk and administrative duties, making it ideal for someone who has HR experience in a small business environment and enjoys wearing multiple hats.

We are not looking for a corporate-style HR professional. Instead, we are looking for someone who is practical, approachable, organized, and comfortable supporting employees while helping keep the office running smoothly.

This position plays an important role in supporting recruitment, employee relations, payroll coordination, and day-to-day office operations.

Key Responsibilities

Human Resources Responsibilities

• Support the full recruitment process, including job postings, screening candidates, and assisting with onboarding new hires.
• Serve as a point of contact for employee questions, concerns, and general HR support.
• Assist with employee relations matters, including addressing concerns and helping maintain a positive workplace environment.
• Ensure company practices remain compliant with federal, state, and local employment laws.
• Administer and support employee benefits programs, including health insurance and leave requests.
• Assist with performance management initiatives and employee recognition efforts.
• Maintain accurate and confidential employee records and documentation.
• Manage and process employee payroll information, including entering hours into the payroll system.
• Track and manage employee time-off requests.
• Assist with updating and maintaining the Employee Handbook.
• Support leadership with employee disciplinary processes when necessary.

Front Desk & Office Administrative Duties

• Answer incoming phone calls and direct inquiries appropriately.
• Greet visitors, clients, vendors, and suppliers in a professional and welcoming manner.
• Assist with general office administrative tasks and daily operations.
• Maintain and update the company''s internal calendar and scheduling needs.
• Support the President with calendar coordination and appointment scheduling.
• Utilize office systems including CRM software (JobBoss), Microsoft Word, and Excel.
• Provide additional office support and administrative assistance as needed.

Qualifications

• Previous experience in Human Resources or HR administration, preferably within a small or mid-sized company.
• Strong organizational and multitasking skills.
• Ability to handle confidential employee information professionally.
• Excellent interpersonal and communication skills.
• Comfortable working in a hybrid role combining HR and administrative support.
• Proficiency with Microsoft Office (Word, Excel).
• Experience with payroll systems or HR software is a plus.
• Experience using CRM or office systems (such as JobBoss) is preferred but not required.