Servicenow BA-NJ-Locals required

Jersey City, NJ, US • Posted 6 hours ago • Updated 6 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Computer Science
  • Business Analytics
  • Business Process
  • Continuous Integration
  • IT Service Management
  • Information Systems
  • Configuration Management Database
  • Communication
  • Acceptance Testing
  • Mapping
  • Presentations
  • Requirements Traceability
  • Auditing
  • Business Analysis
  • Facilitation
  • Management
  • RTM
  • ServiceNow
  • Use Cases

Summary

Servicenow Business Analyst (CSDM/CMDB) – Analyst

Location: NJ-Need only locals

Job Description:
Responsible for gathering business and technical requirements, analyzing current CMDB and CSDM processes, documenting use cases, and supporting the design and implementation of CMDB solutions aligned with ServiceNow best practices.

Required Skills:

  • Strong understanding of ServiceNow CMDB and CSDM
  • Requirements gathering and business process analysis
  • Workshop facilitation and stakeholder management
  • Process mapping and documentation
  • ITIL Foundation knowledge
  • Data analysis and reporting
  • User story and acceptance criteria creation
  • Excellent communication and presentation skills

Experience:

  • Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred. 
  • 5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.:  Incident, Problem, Change, and Asset Mgt.)
  • Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements 
  • Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification. 
  • Experience defining and documenting governance processes and procedures and ensuring that the processes are followed 
  • Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy 

Experience working with CI Data Owners to define, document, and implement CI Data audits 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91081606
  • Position Id: 9040575
  • Posted 6 hours ago
Contact the job poster
Shweta Shrivastava

Shweta Shrivastava

Recruiter @ StackNexus Inc.
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