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Desktop Support Specialist (Junior Level)

Hybrid in Bethesda, MD, US • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Contract Independent

24 Months

75% Travel Required

Hybrid

$30/hr

Fitment

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Job Details

Skills

Computer Hardware
Configuration Management
Computer Networking
Customer Facing
BIOS
Customer Support
IOS Development
Microsoft Windows
Operating Systems
Remote Support
Active Directory
Microsoft Office
Technical Support
Macintosh
Windows 10
Customer Service

Summary

Greetings From Skysoft

Job Title - Desktop Support Specialist (Junior Candidates Only)

Location: Rockville, MD (Day-1 onsite, 3 days a week to office) only locals

Experience: 3-4 Years of experience Only

Job Description:

Skysoft Inc. currently seeks a “Desktop Support Specialist” to join in “Bethesda, MD”. We strictly need a Junior candidate with no more than 3-4 years of experience.

Responsibilities:

Customer Support – Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of Client IT support we are expected to perform our duties with a high level of competency and courtesy.
Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surpldonation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration
Mobile Device Support – Support managed mobile devices on iOS and Android
Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
Escalates tickets appropriately.
Projection Unit: Schedule, setup and breakdown.

Basic Qualifications:

2+ years of customer service experience
1 to 3 years exp. with Windows 10
1 to 3 years exp. with Macintosh operating systems
1 to 3 years exp. with Network and re-imaging workstations

Preferred Skills:

PC/Windows Support
Macintosh
iOS and Android
Active Directory
Microsoft Office 365
Microsoft Teams
Knowledge of Windows Firewall and related settings
Experience with full disk encryption on both Windows and Macintosh computers
Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies

Desktop/Customer Support:

Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
Configure new computer systems and related peripherals for users.
Image new systems and process outgoing surpldonation systems.
Prepare government-furnished laptops and phones for international travel.
Provide printer support, setup/troubleshoot VoIP phones.
Setup/configure/troubleshoot government-provided mobile devices.
Assist with Microsoft Teams, Office 365, and OneDrive usage.
Basic network troubleshooting on a TCP/IP network.
Providing remote customer support via multiple methods.

Education:

High School Diploma or higher

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91131645
Position Id: 9003431
Posted 1 hour ago

Contact the job poster

Charan Singh

Recruiter @ Skysoft Inc

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