This role is responsible for secure configuration, deployment, and lifecycle support of smartphones, tablets, and related mobile services, with Microsoft Intune as the core MDM platform. The engineer ensures mobile endpoints meet SEC security and compliance requirements through policy enforcement and continuous monitoring. The position also supports incident resolution, service request fulfillment, and coordination with Customer Service Desk and other technical teams to maintain reliable mobile operations.
PRIMARY RESPONSIBILITIES
Mobile Device Operations & Lifecycle Management
- Manage SEC mobile device operations for smartphones, tablets, hotspots, and related services across provisioning, deployment, maintenance, and decommissioning.
- Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy assignment.
- Support integration of MDM-managed devices with SEC enterprise services such as email, file access, and collaboration tools.
- Coordinate mobile device replacements, warranty/escalation activities, and wireless service support with internal teams and vendors.
Security, Compliance & Configuration Control
- Implement and enforce mobile security policies and compliance controls across iOS, Android, and Windows mobile platforms.
- Perform update and configuration management activities to maintain secure, supported mobile operating environments.
- Monitor device compliance status and support remediation tracking and closure actions.
- Maintain mobile configuration standards aligned to SEC and federal IT requirements.
Incident Response & End-User Support
- Troubleshoot mobile hardware, OS, application, and connectivity issues to restore user service quickly.
- Resolve and document incidents and service requests through SEC ticketing and support processes.
- Provide remote management and support capabilities for users across locations.
- Support onboarding, relocation, and offboarding activities that involve mobile device setup and recovery.
Operational Readiness, Reporting & Improvement
- Support pre-production testing and controlled rollout of new mobile configurations, software, and policies.
- Collect and report metrics on endpoint/mobile performance, compliance, and service delivery.
- Contribute to automation and scripting efforts that improve efficiency and consistency of endpoint operations.
- Support surge activities (for example, large device refreshes or expanded support demand) as directed by contract leadership.
REQUIRED QUALIFICATIONS
Citizenship/Work Authorization: Must meet contract requirements.
Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
Experience:
- 3-5 years of experience in mobile device management or enterprise IT support, with a minimum of 4 years required.
- Mandatory hands-on Microsoft Intune experience, including device enrollment, policy configuration, and compliance management.
- Knowledge of iOS, Android, and Windows mobile platforms.
- Knowledge of mobile security best practices.
Technical Skills (Staffing Matrix Core Requirements):
- Microsoft Intune (device enrollment, policy configuration, and compliance management)
- Mobile Device Management (MDM) administration for enterprise mobile environments
- iOS, Android, and Windows mobile platform support
- Mobile security policy implementation and compliance support
Additional Technical Skills Used in the SEC ISS Environment (PWS-derived):
- Endpoint troubleshooting, incident response, and service request workflows
- Update/patch and vulnerability support activities
- SOP and configuration baseline maintenance
- Coordination with enterprise ticketing and operational support processes
PREFERRED QUALIFICATIONS
The following preferred capabilities are contract-environment dependent and PWS-derived value-adds:
- Experience supporting federal agency endpoint/mobile environments with FISMA-aligned controls.
- Experience with Jamf Pro in mixed Apple enterprise environments.
- Experience implementing Entra ID/Azure AD conditional access and MFA controls for mobile endpoints.
- Experience with PowerShell or Microsoft Graph automation for Intune administration.
- Experience supporting large-scale hardware refresh, relocation, or surge support efforts.
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- CompTIA Security+
- ITIL 4 Foundation
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