End User Desktop Support -- Scottsdale AZ (Onsite)

Hi  

Greetings from Smart Folks…!!!

My name is Kumar we have a job opportunity for you as End User Desktop Support one of our client based at Scottsdale AZ (Onsite) find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to  Or please call me on  to discuss more about this position.  

Job Title: End User Desktop Support

Location: Scottsdale AZ (Onsite)

Duration: Full Time

Start Date: ASAP

Job Details:        

• Experience in End User Desktop Services(3-4 Years)
• High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required. 
• Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
• Escalate issues as appropriate and act as a technical escalation for the end user
• Maintain a high level of customer satisfaction
• Comply with the desktop group practices and procedures
• Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
• Identify technical and process issues and recommend improvements
• Achieve target ticket volumes and ticket resolution levels
• Responsible for compliance with applicable corporate policies and procedures
• Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
• Follows the processes, practices established for the group
• Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
• Handle software installation/support/upgrades
• Provide 1st/2nd level Help Desk support
• Perform basic LAN and internetworking related activities
• Have strong internetworking and troubleshooting skills
• Have A+ certification & at least one certification from either Cisco or Microsoft
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and can manage multiple tasks
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
• High-level skill set
• Outstanding people skills
• Self-starter, needs to be able to work on his/her own
• Proficient in Windows 11/10 and 7 and Office Suite/O365

Thank you.