Apply Now

Principal Architect - AI Engineer

Chicago, IL, US • Posted 13 hours ago • Updated 2 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

IT Management
Innovation
Workflow
Continuous Improvement
Stakeholder Management
Customer Support
Mentorship
Thought Leadership
Design Patterns
Systems Design
Inventory
Regulatory Compliance
Data Governance
Collaboration
Software Engineering
Python
Prompt Engineering
API
Microservices
Cloud Computing
Amazon Web Services
Software Development
Continuous Integration
Continuous Delivery
Testing
Communication
Problem Solving
Conflict Resolution
Software Architecture
IT Architecture
Emerging Technologies
Computer Science
Machine Learning (ML)
LangChain
Customer Facing
Retail
Electronic Commerce
Software Development Methodology
Real-time
Data Processing
Customer Experience
Generative Artificial Intelligence (AI)
Evaluation
A/B Testing
Performance Tuning
Artificial Intelligence

IT Management
Innovation
Workflow
Continuous Improvement
Stakeholder Management
Customer Support
Mentorship
Thought Leadership
Design Patterns
Systems Design
Inventory
Regulatory Compliance
Data Governance
Collaboration
Software Engineering
Python
Prompt Engineering
API
Microservices
Cloud Computing
Amazon Web Services
Software Development
Continuous Integration
Continuous Delivery
Testing
Communication
Problem Solving
Conflict Resolution
Software Architecture
IT Architecture
Emerging Technologies
Computer Science
Machine Learning (ML)
LangChain
Customer Facing
Retail
Electronic Commerce
Software Development Methodology
Real-time
Data Processing
Customer Experience
Generative Artificial Intelligence (AI)
Evaluation
A/B Testing
Performance Tuning
Artificial Intelligence

Summary

Description

Job overview and responsibilities

The Principal AI Engineer will be instrumental in designing and delivering foundational Retail AI agentic workflows that transform the customer experience across all channels. This position will drive technological innovation in conversational AI and autonomous systems, shaping United's future as we advance our digital transformation. As a technical leader, you will have exceptional engineering expertise, strong communication skills, and a deep understanding of AI agent architectures, LLM integration patterns, and production-grade system design.

Technical Leadership and Innovation

Design and implement production-grade AI agentic workflows using modern frameworks and industry best practices
Develop sophisticated conversational AI solutions that integrate seamlessly with United's retail systems and customer-facing channels across web, mobile, and voice
Build scalable, reliable AI agent architectures that support complex customer journeys and deliver measurable business outcomes
Establish engineering standards, patterns, and best practices for AI agent development across the organization
Drive continuous improvement of AI system performance, reliability, and customer experience outcomes
Evaluate emerging AI technologies and frameworks, making strategic recommendations for adoption

Collaboration and Stakeholder Management

Engage and collaborate with product managers, data scientists, business stakeholders, and engineering teams to translate business requirements into technical solutions
Partner with Digital Technology, Customer Support & Advocacy, and Customer Experience organizations to align AI initiatives with strategic business objectives
Share knowledge and mentor engineers, contributing to the growth of United's AI engineering capabilities
Provide technical guidance and thought leadership on AI agent design patterns, prompt engineering, and LLM integration strategies
Foster open communication within cross-functional teams to ensure alignment and successful delivery of AI-powered customer experiences

System Design and Architecture

Design cloud-native AI solutions leveraging AWS services and modern microservices architectures
Implement robust API integrations connecting AI agents with United's retail, inventory, and customer data systems
Ensure compliance with security protocols, data governance standards, and engineering best practices throughout the development lifecycle
Build observability and monitoring capabilities to track AI system performance and customer experience metrics
Collaborate with architecture teams to ensure AI solutions follow enterprise standards and scale effectively

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's degree
Computer Science, Engineering, or related technical field preferred
7+ years of software engineering experience with strong Python development expertise
Proven experience designing and deploying production AI/ML systems at scale
Deep understanding of AI agent architectures, prompt engineering, and LLM integration patterns
Strong knowledge of API design, microservices architecture, and cloud platforms (AWS preferred)
Experience with modern software development practices including CI/CD, testing, and observability
Outstanding communication and interpersonal skills, with the ability to effectively engage stakeholders at all levels
Excellent problem-solving skills and ability to work effectively in cross-functional teams
Ability to effectively use software architecture design tools such as Lucid to create detailed technical architecture diagrams
A mindset for continuous learning and staying updated on AI/ML industry trends and emerging technologies
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree in Computer Science, Machine Learning, or related field
Hands-on experience with LangChain and LangGraph for agent development
Experience building conversational AI solutions for customer-facing applications in retail, e-commerce, or travel industries
Knowledge of United's technology stack, SDLC tools, and enterprise systems
Experience with real-time data processing and event-driven architectures
Familiarity with contact center platforms, voice automation tools, and omnichannel customer experience systems
3+ years of experience building Generative AI and Conversational AI platforms
Experience with AI model evaluation, A/B testing, and performance optimization techniques
Understanding of responsible AI principles, bias mitigation, and AI governance frameworks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: unitedil
Position Id: 7462d2735deca61d2cd3b6ba68871e5c
Posted 13 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior AI Engineer

Remote or Virginia

•

Today

Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. As an AI Engineer, you will be responsible for designing, developing, deploying, and maintaining AI-powered solutions

Full-time

Senior AI Engineer

Remote

•

Today

Overview We are seeking a highly experienced Senior AI Engineer to own the development and evolution of two foundational components of our clinical AI platform: the clinical NLP integration layer that connects existing coding infrastructure with the AI pipeline, and the golden dataset pipeline that establishes trusted evaluation standards across the program. In this role, you will design and implement scalable data and AI workflows that enable accurate, measurable, and explainable clinical AI s

Full-time

USD 128,000.00 - 164,000.00 per year

AI Engineer

Remote

•

12d ago

Job Title:AI Engineer ConsultantType:FulltimeLocation :Complete RemoteExperience:8+YrsJob DescriptionKey Responsibilities:AI Engineering:Integrate AI/ML models and LLM based applications into production systemsExperience in building end to end Gen AI based applications/solutionsCollaborate with data scientists to operationalize AI pipelinesImplement features for model evaluation, monitoring, and feedback loops.DevOps & CI/CD:Maintain automated pipelines for build, test, and deployment.Ensure com

Easy Apply

Full-time

Depends on Experience

Agentic AI Engineer

Remote

•

6d ago

Agentic AI Engineer Position: Agentic AI Engineer Experience Required:7+ Years Employment Type:Contract Location:Remote Canada About the Role We are seeking an experiencedAgentic AI Engineerto design, build, and deploy next-generation AI systems powered byautonomous AI agents, Large Language Models (LLMs), and intelligent workflow automation. The ideal candidate will have deep expertise in building AI agents capable of reasoning, planning, executing tasks, interacting with external tools, and c

Easy Apply

Full-time

80,000 - 140,000

Search all similar jobs

More jobs at United Airlines in Chicago, IL