Technical AI SME (Remote)

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Please find the job description given below and let me know your interest.

Position: Technical AI SME (Remote)

Location: 100% Remote

Duration : 6+ month

Job Description: 
Contractor AI Productivity Solutions Engineer

Advanced Copilot diagnostics, validation and deployment support

Engagement Summary

Provide advanced technical diagnostics, validation, testing, documentation and deployment support for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph-grounded experiences and approved productivity AI integrations. The contractor extends current deployment capacity without assuming product ownership, enterprise architecture ownership, routine tenant configuration or enterprise automation responsibilities; technical roadmap ownership is limited to planning and coordinating work within the assigned engagement scope.

The P3-equivalent designation is used only to indicate the expected depth of skill, judgment and experience for the engagement.

Scope of Services

•            Lead the technical integration lifecycle for approved third-party productivity AI products connecting to Microsoft 365 services, from interface and dependency assessment through configuration, testing and handoff, with documented identity, permissions, data-access, security, supportability and operational requirements.

•            Serve as an advanced technical subject-matter resource for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph grounding and related productivity AI capabilities within the assigned deployment scope.

•            Diagnose complex issues involving licensing, identity, permissions, content access, search indexing, grounding behavior, application context, tenant configuration and user experience.

•            Develop repeatable diagnostic methods, test plans, health checks, escalation packages, known-issue records and technical runbooks.

•            Maintain the technical roadmap for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph-grounded experiences and approved productivity AI integrations within the assigned scope.

•            Support Microsoft and internal platform-team escalations with clear reproduction steps, evidence, root-cause hypotheses and documented outcomes.

•            Validate assigned deployment waves, pilots, new capabilities and proposed configuration changes against approved architecture, security, privacy, supportability and operational-readiness requirements.

•            Test grounded responses and search behavior, distinguishing platform, permission, indexing, retrieval, content-quality and user-behavior causes.

•            Provide technical feasibility and supportability findings, including licensing dependencies, integration boundaries, implementation risks and handoff needs.

•            Support build-to-run transition by documenting support procedures, monitoring needs, known limitations, escalation paths and ownership boundaries.

•            Create approved scripts, reports and diagnostic utilities using PowerShell, Microsoft Graph and supported administrative interfaces.

•            Design, configure, test and document approved Copilot skills, declarative agents or lightweight agents limited to internal team operations.

Key Deliverables

•            Engagement-level technical roadmap covering approved priorities, milestones, dependencies, risks, decision points and handoffs for Microsoft 365 Copilot and approved productivity AI integrations.

•            Technical readiness and validation plan for enhancements or technical deployments by wave or business unit(s).

•            Repeatable diagnostic playbook covering priority licensing, identity, permissions, search, grounding and user-experience scenarios.

•            Known-issues library with symptoms, evidence requirements, workarounds, routing guidance and escalation status.

•            Test cases and results for assigned pilots, deployment waves, configuration proposals and grounded-response scenarios.

•            Complete escalation packages for unresolved Microsoft or internal platform issues.

•            Approved PowerShell, Microsoft Graph or reporting utilities with documentation, access prerequisites and support ownership.

•            Build-to-run handoff package containing runbooks, monitoring requirements, known limitations, support procedures and escalation paths.

•            Documented team-focused skills or lightweight agents with defined data sources, permissions, test evidence, human-review controls, support ownership and lifecycle expectations.

Required Skills and Experience

•            Four or more years of related IT experience, including significant Microsoft 365, enterprise SaaS, productivity, collaboration or support experience.

•            Hands-on administration and support knowledge across Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 Apps, Entra ID and Microsoft Purview concepts.

•            Deep troubleshooting skill across Microsoft 365 Copilot, Copilot Chat, Microsoft Graph, enterprise search, grounding, permissions, identity, licensing and support diagnostics.

•            Practical experience with PowerShell, Microsoft Graph, APIs, reporting, logging, technical testing, root-cause analysis and technical documentation.

•            Working knowledge of ITIL incident, problem, request, change, service transition and escalation practices.

•            Ability to translate complex findings into clear guidance for support teams, content owners, business stakeholders, governance partners and leaders.

•            Experience with approved Copilot skills, declarative agents, prompts, knowledge sources, permissions, test cases and human-review controls.

Preferred Qualifications and Certifications

•            Bachelor's degree in Computer Science, Information Systems, Engineering or a related field, or equivalent work experience.

•            Microsoft 365, Teams, SharePoint, Azure, Security, Power Platform, ITIL or AI-related certification.

•            Experience supporting enterprise Copilot deployments, Microsoft 365 search, SharePoint permissions or Microsoft Graph-grounded solutions.

Out of Scope

•            Microsoft 365 or Copilot architecture, technical standards, tenant direction or product ownership.

•            Routine Copilot tenant configuration or feature enablement.

•            Enterprise-scale agent development, Copilot Studio ownership, complex workflow automation, custom connectors or custom application development.

•            Enterprise AI policy, formal governance approval, responsible-AI approval authority or operational evidence ownership.

•            Broad adoption communications, champions programs, corporate communications or business-value portfolio management.

•            Solutions that expand beyond internal team operations, become business critical, serve a broad enterprise population, require custom connectors, complex orchestration or dedicated development capacity, or create material architecture, privacy, security or support dependencies require a documented transition decision before work proceeds beyond the approved engagement scope.

 

Top 5 Skills Sought

1.           Engineering-level Microsoft 365 depth. Hands-on admin across Teams, SharePoint, OneDrive, Exchange, Entra ID and Purview.

2.           Deep Copilot, search and grounding troubleshooting (licensing, identity, permissions). Root-cause diagnosis of Copilot, search and grounding issues, with escalation packages.

3.           Working-level PowerShell and Graph API scripting for reports and diagnostics. Builds approved scripts and reports; expert-level is not required.

4.           Validation, test evidence, and runbooks. Test plans, reproducible evidence, runbooks and build-to-run handoff.

5.           Copilot agents and skills, plus clear communication, within scope boundaries. Approved agents with human-review controls; clear stakeholder communication; flags out-of-scope work.

If you are interested, please share your updated resume and suggest the best number & time to connect with you.

	Ajit Kumar US IT Recruiter, DMS VISION Inc   |