WebTMA Administrator

Summary:

The TMA Administrator provides enterprise-level administration, oversight, and optimization of Fayetteville State University’s Computer Maintenance Management System (CMMS), currently WebTMA. 

Job Description:

TMA Administrator (WebTMA / CMMS Administrator)

Primary Purpose of the Position

The TMA Administrator provides enterprise-level administration, oversight, and optimization of Fayetteville State University’s Computer Maintenance Management System (CMMS), currently WebTMA. This position is responsible for maintaining system integrity, supporting facilities operations through data-driven reporting, enhancing workflow automation, and ensuring alignment with University policies, UNC System standards, and regulatory requirements.

The role serves as the central functional and technical liaison between Facilities Management, Information Technology Services, and other campus stakeholders to ensure CMMS performance, scalability, and operational excellence.

Primary Responsibilities

1. CMMS Administration & System Management

·         Administer and manage the University’s Computer Maintenance Management System (CMMS), including configuration, data integrity, and user access.

·         Execute and monitor established procedures for corrective, preventive, routine, and predictive maintenance plans.

·         Develop and refine workflows to improve efficiency and service delivery.

·         Expand CMMS capabilities to support additional departments as directed.

·         Maintain and update related policies, procedures, and documentation.

·         Implement industry best practices to ensure scalability, reliability, and performance optimization.

2. Reporting & Data Analytics

·         Create and distribute standard and custom reports including preventive maintenance compliance, work order tracking, backlog management, and asset lifecycle reporting.

·         Develop dashboards using Power BI or similar tools to support leadership decision-making.

·         Perform routine database reviews to ensure space inventory, asset records, and equipment documentation are current and accurate.

·         Support capital planning, asset replacement forecasting, and operational performance metrics through data analysis.

3. Workflow Optimization & Strategic Alignment

·         Analyze and enhance workflows within Facilities Management to improve service response times and operational efficiency.

·         Align CMMS functionality with FSU’s Strategic Plan and Enterprise Operations objectives.

·         Support compliance with regulatory, safety, and UNC System reporting requirements.

·         Participate in system upgrades, testing, validation, and implementation initiatives.

4. Technical Support & Integration

·         Serve as primary liaison between Facilities Management and Information Technology Services for CMMS integrations.

·         Support interfaces between WebTMA and related enterprise systems.

·         Research and evaluate software and hardware enhancements to support operational needs.

·         Provide just-in-time support for complex system or workflow issues.

5. Training & Customer Support

·         Develop training materials and user guides for CMMS users.

·         Deliver 1:1 and small group training sessions for Facilities staff and campus partners.

·         Provide regular communication and updates to service requestors.

·         Serve as backup support for work order intake processes when necessary.

Work Schedule

Minimum Qualifications

Education
Bachelor’s degree in Information Systems, Facilities Management, Business Administration, Engineering, or a related field; or an equivalent combination of education and experience.

Experience

·         Minimum 1–3 years of experience in software administration, database support, or application management.

·         Experience working with stakeholders to define business requirements and translate them into system solutions.

·         Demonstrated ability to work independently and manage multiple priorities.

·         Strong written and verbal communication skills.

·         Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Preferred Qualifications

·         Experience administering WebTMA or other CMMS platforms in a higher education environment.

·         Working knowledge of building systems and facilities operations.

·         Experience with Power BI or similar data visualization tools.

·         Familiarity with capital planning systems, asset lifecycle management, or APPA best practices.

·         Ability to interpret construction documents and technical drawings.

Competencies

·         Analytical and data-driven decision-making

·         Service excellence and customer orientation

·         Cross-functional collaboration

·         Process improvement mindset

·         Strong organizational and project coordination skills