Job#: 3023529 Job Description: The
IT Support Technician will provide on-site technical support for multiple agencies located throughout downtown Frankfort. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and delivers exceptional service to a diverse group of end users. The technician will be responsible for troubleshooting, configuring, and maintaining a wide range of hardware and software systems.
Key Responsibilities- Deliver outstanding customer service while supporting agency staff with technical issues
- Configure, install, and maintain computer equipment including desktops, laptops, peripherals, and mobile devices
- Utilize ticketing software (preferably ServiceNow) to track, manage, and resolve support requests
- Diagnose and resolve hardware and software issues efficiently
- Work under pressure while maintaining professionalism and accuracy
- Assist with system upgrades, deployments, and routine maintenance tasks
- Collaborate with agency staff and IT team members to ensure smooth daily operations
Required Skills & Qualifications- Strong customer service and communication abilities
- Hands-on experience with computer setup, configuration, and installation
- Familiarity with ticketing systems, ideally ServiceNow
- Ability to prioritize tasks and perform effectively in high-pressure situations
- Solid understanding of common hardware components, operating systems, and software applications
Preferred Attributes- Self-motivated and able to work independently across multiple agency locations
- Strong problem-solving skills and attention to detail
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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