Production Support : Pittsburgh, PA : Long-Term Contract

Pittsburgh, PA, US • Posted 13 hours ago • Updated 13 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Production Support

Summary

Hi,
 
I'd like you to take a look at a great new position we now have available! Your opinion would be valued with regards to this opening. I really appreciate sending an updated resume & the best number with the best time to reach you
Role: Production Support
Locations: Pittsburgh, PA
Duration:  Long-Term Contract
Job Description
Change governance; Release and deployment coordination; Disaster recovery and resiliency planning; Incident and production support management; L1/L2 and on-call coordination; ServiceNow, JIRA, Confluence, SharePoint and xMatters; Leadership reporting and stakeholder communication; ITIL process knowledge
Nice to have:
  • Banking or financial services experience SRE, observability, SLIs/SLOs and error reduction Splunk, Dynatrace, Grafana or AppDynamics CI/CD and DevOps exposure
  • Business continuity and regulatory resiliency knowledge ITIL, SRE or DR certification
  • Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings.
  • Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders.
  • Manage release governance activities, including release tracker updates, approval coordination, deployment support, and production readiness follow-up.
  • Serve as Technology Resiliency Coordinator for applications, and related production services.
  • Coordinate DCR, DR, SF DR/FOS, and other resiliency activities to ensure planning, execution, tracking, and closure.
  • Coordinate between L1 and L2 production support coverage, US team rotations, Sunday SoD delegation, weekend support, and off-hours escalation coverage.
  • Oversee incident management for EOP sensitive client incidents, aged incidents, and critical production stability issues.
  • Provide operational guidance to the ECC team and support readiness for expanded critical monitoring responsibilities.
  • Maintain, monitor and govern operational tools and repositories, including xMatters, Confluence, ServiceNow Knowledge, JIRA SDG, SharePoint, SNO dashboards
  • Scale towards SRE adoption by practicing reliability engineering practices such as service health indicators, operational readiness standards, observability, error reduction, and proactive resilience engineering.
  • ServiceNow, JIRA, Confluence, SharePoint and xMatters; SRE and observability practices; L1/L2 and on-call support coordination; CI/CD and DevOps; Banking and financial services domain knowledge; Business continuity and regulatory compliance 

--

Thanks & Regards
HAN IT
   STAFFING

Chigiri Rohith Reddy

Sr.Technical Recruiter

100 Wood Ave S, Suite 102, Iselin NJ, 08830
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90838445
  • Position Id: 9074810
  • Posted 13 hours ago
Contact the job poster
RK

Ruma Kalra

Recruiter @ HAN IT Staffing Inc.
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