Senior System Engineer

• Support end-to-end B2B order lifecycle processes from order capture through provisioning, activation, shipment, and service enablement.
• Monitor enterprise order workflows across Customer Experience Platform (CXP) environments and related backend systems.
• Validate and track customer orders, pricing, contract terms, inventory availability, provisioning status, and activation workflows.
• Ensure continuity of digital and local order journeys within defined SLAs.

• Manage and monitor installed CXP systems supporting customer delivery and order management operations.
• Proactively identify workflow failures, stalled orders, provisioning issues, and operational bottlenecks.
• Configure automated alerts and monitoring for critical order lifecycle milestones.
• Track application health, workflow performance, and operational metrics using monitoring tools and dashboards.

• Support provisioning workflows across systems including DVS backend and DMD platforms.
• Coordinate activation activities through Vision and Pass DB systems.
• Work with operations and fulfillment teams to ensure successful device shipment and service activation.
• Utilize workflow management tools such as Pega to support order reflow and issue resolution processes.

• Develop and maintain automated monitoring processes, dashboards, and operational reports.
• Build reporting and analytics solutions using Tableau, Looker, Pega, or similar tools.
• Create scripts and automation solutions to reduce manual intervention and improve operational efficiency.
• Analyze operational trends and recurring incidents to drive process improvements.

• Perform L1/L2 triaging for failed, delayed, or stalled orders.
• Identify impacted systems and isolate workflow or application-level issues.
• Coordinate with development, platform, infrastructure, and support teams for issue remediation.
• Support root cause analysis, escalation management, and operational incident tracking.

• Monitor application and workflow performance to identify system bottlenecks and optimization opportunities.
• Support system reliability initiatives including backup, redundancy, and operational stability strategies.
• Contribute to enhancement and optimization of operational support systems and processes.

• 10+ years of experience in Systems Engineering, Production Support, Monitoring, or Operational Support environments.
• Strong experience supporting customer-facing B2B order management and delivery systems.
• Deep expertise in enterprise order management, provisioning, and workflow lifecycle processes.
• Hands-on experience with CXP systems including CJCM, DBS, DMD, OM, or similar order workflow platforms.
• Strong knowledge of Oracle backend systems and enterprise operational environments.
• Experience with provisioning and activation workflows across enterprise platforms.
• Proficiency with monitoring and reporting tools including Tableau, Looker, and Pega.
• Experience building automated dashboards, operational alerts, and monitoring solutions.
• Strong scripting and automation experience for operational efficiency improvements.
• Strong analytical and troubleshooting skills with experience in issue triaging and root cause analysis.
• Experience supporting high-volume production systems and SLA-driven environments.

• Experience supporting telecom, enterprise hardware, or customer delivery operations.
• Familiarity with inventory validation, compliance checks, and provisioning orchestration workflows.
• Exposure to ITIL-based production support environments.
• Experience working within enterprise-scale operational ecosystems.

• Tableau
• Looker
• Pega

• CXP
• CJCM
• DBS
• DMD
• OM
• DVS
• Vision
• Pass DB

• Oracle

• Process automation
• Operational scripting
• Workflow optimization tools

• 60% Monitoring and automation of systems and operational workflows
• 25% Issue triaging and production support
• 15% Automation and operational efficiency improvements.

Sandeep Mallampalli
Sr. US IT Recruiter
Radiant Digital
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