Senior ServiceNow Developer

Job#: 3046647

Job Description:
Senior ServiceNow Developer

Location: 100% Remote but should be local DMV area as onsite work might be required in the future.

Role Overview

We are seeking a Senior ServiceNow Developer to support and lead ongoing continuous improvement projects for an existing enterprise ServiceNow implementation. The successful candidate will collaborate with a diverse workforce, communicate effectively to synthesize requirements from stakeholders, and build upon the existing ServiceNow foundation. As a Senior ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform, responsible for maintaining and performing continual service improvements on implemented modules including ITSM, ITOM, ITAM, CMDB, HAM, and CSM.

Key Responsibilities

• Exhibit customer service and teamwork, collaborating with clients and vendors to achieve mission success.
• Convey key ideas, gather feedback from team members, and demonstrate creativity and collaboration.
• Identify risks, perform analyses, evaluate alternatives, and provide recommendations.
• Lead the development review process and provide technical guidance to junior and mid-level staff.
• Gather and document business and system requirements.
• Support the development of use cases and testing procedures.
• Coordinate and lead project team meetings with technical staff and stakeholders.
• Develop implementation plans, SOPs, and system architecture for all project deployments.
• Assist in the architecture, design, management, and implementation of ServiceNow.
• Prepare project status reports and presentations.
• Maintain the project documentation repository.
• Design, configure, and implement application environments and release management procedures.
• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
• Design and develop automation workflows using Flow Designer and perform unit tests.
• Collaborate with the team on software design and implementation of new features.
• Ensure all development adheres to security policies and aligns with ServiceNow Technical Best Practices.

Required Qualifications

• Bachelor's degree and 8+ years of proven experience as a ServiceNow Developer; additional years of experience may be considered in lieu of a degree.
• 6+ years of experience with design, development, and support.
• 4+ years of experience leading software development projects.
• Hands-on ServiceNow development experience across multiple modules, particularly with Hardware Asset Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM), and HR Service Delivery (HRSD).
• Familiarity with ITSM, ITOM, and ITAM.
• Experience supporting development in an Agile framework.
• Hands-on experience with ServiceNow custom-scoped application development.
• Experience with JavaScript/GLIDE, HTML5, Angular JS, jQuery, and CSS.
• Experience using Flow Designer.
• Integration experience.
• AI experience with Now Assist, third-party LLM APIs, and Automatic test framework.

Preferred Qualifications

• Experience integrating ServiceNow with external systems.
• Familiarity with organizational change management.
• Ability to support multiple projects simultaneously.
• Experience with Okta and SSO technologies.
• Active ServiceNow Certified Systems Administrator (CSA) Certification or the ability to obtain it within 3 months of the hire date.
• ServiceNow Certified Application Developer Certification.
• ServiceNow Certified Implementation Specialist Certification.
• ITIL v3 Foundations Certification.
• Project management experience.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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