Title: Senior Account Delivery Director/Client Partner (Pharma/Healthcare)
Full-time/Permanent Employment
Location: Raritan, NJ 08869
Role Overview:
As the Senior Director Onsite Account Delivery Partner, you will be the strategic face of the organisation at the client site, responsible for end-to-end delivery, relationship management, and account growth. This role demands deep healthcare domain expertise, strong leadership, and the ability to orchestrate cross-functional teams to deliver value across digital, cloud, and enterprise platforms.
Key Responsibilities:
Client Engagement & Strategic Leadership
- Serve as the primary onsite liaison for the account, building trusted relationships with client stakeholders across Pharma, MedTech, and R&D verticals.
- Lead strategic planning and governance discussions, ensuring alignment with client objectives and business outcomes.
- Represent the organisation in executive steering committees, quarterly business reviews, and innovation councils.
Delivery Oversight & Operational Excellence
- Oversee delivery across multiple workstreams including SAP, GenAI, RPA, and cloud transformation initiatives.
- Ensure SLA adherence, quality benchmarks, and proactive risk mitigation.
- Drive continuous improvement through automation, analytics, and agile practices.
Proposal, RFP & Contract Management
- Lead solutioning and proposal development for new opportunities, including RFP responses and SOW negotiations.
- Collaborate with offshore and pre-sales teams to define scope, pricing, and delivery models.
- Ensure compliance with healthcare regulations and client procurement standards.
Stakeholder & Team Collaboration
- Work closely with offshore delivery leads, practice heads, and domain experts to ensure seamless execution.
- Mentor and guide onsite team members, fostering a culture of accountability and innovation.
- Coordinate with internal leadership on resource planning, financial forecasting, and strategic investments.
Account Growth & Farming
- Identify growth opportunities within the account and convert them into billable engagements.
- Drive farming initiatives across digital transformation, data & analytics, and enterprise platforms.
- Track and report account health metrics including revenue, margin, CSAT, and delivery KPIs.
Qualifications:
- Education: Bachelor's or Master's in Engineering, Healthcare Domain Knowledge, or related field.
- Experience: 15+ years in IT delivery and account management, with at least 5 years in onsite leadership roles.
- Domain Expertise: Strong background in Healthcare or Pharma, including regulatory compliance, clinical systems, and patient engagement platforms.
- Certifications: PMP, SAFE, or equivalent certifications preferred.
Preferred Experience:
- Prior experience managing large healthcare accounts.
- Exposure to GenAI, AI/ML, and Data Science initiatives in healthcare.
- Proven record of accomplishment in contract negotiation, proposal development, and client presentations.
- Familiarity with tools like Jira, Confluence, Power BI, and SAP S/4HANA.
Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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