Position Type: Technology
Date Posted: 11/25/2025
Location: District Office
Date Available: TBD
Closing Date: None
District: Community Consolidated District 89
Position Summary:
The Lead Technology Support staff member will help mentor and teach the District's technology staff by maintaining systems, peripherals, applications, and network infrastructure. This position provides technology-related assistance to all staff as directed by the Technology Director. This candidate will work at all district locations. This is a 12-month position and will work the entire year.
Essential Duties and Responsibilities: (Other duties may be assigned.)
- Makes decisions and demonstrates actions that support the mission, vision, goals, and interests of the school district and of students.
- Communicates, collaborates, and cooperates with colleagues, supervisors, staff, and guests.
- Maintains confidentiality of student and staff information. Utilizes confidential and personal information for professional purposes only in accordance with school district policy and regulations.
- Provides hardware and software support of all staff and students in the school district as directed by the Technology Coordinator.
- Assists staff with technology projects including classroom audio and video setups.
- Ensures efficient and timely responses to technology helpdesk tickets
- Assists the Technology Coordinator in planning for the delivery of services to staff and coordinating the use of technology for teaching and learning.
- Supports the use of instructional software in the school district.
- Maintains, operates, and distributes computer equipment and software as assigned.
- Responsible for setting up equipment for special programs and meetings as required. Flexible hours may be assigned.
- Assists in managing the school district's technology resources through equipment scheduling and inventory maintenance.
- Assists in maintaining the school district's telecommunications systems, website, and Internet presence.
- Installs, monitors and updates software as needed.
- Performs maintenance tasks on high-use software. Adjusts network user rights and permissions when necessary.
- Assists in the operation of the school district's ticketing system.
- Completes work in established time frame seeks appropriate tasks when primary tasks are completed, or pace is slow. Consistently arrives at work on time and completes all tasks as directed.
- Informs the administrator immediately of the existence of any problems deemed to warrant prompt attention, advice, or intervention.
- Performs special assignments and other duties as determined by the administrator.
Qualifications - Experiences: - A completed High School diploma. 30 plus semester hours of college level credit preferred but not required.
- 1-3+ years technology education and/or training support experience, focus in an educational setting preferred
- Excellent oral and written communication skills
- Strong organizational skills for troubleshooting and research
Preferred Knowledge: - Experience with Google Workspace/Google Workspace for Education preferred
- Experience with Apple School Manager (ASM) / Apple Business Manager (ABM) preferred
- Experience with Mosyle, JAMF, or other MDM preferred
- Experience with macOS, iPadOS, Chrome OS, and Windows operating systems preferred
- Experience with classroom audio/video, document cameras, and projectors preferred
- Experience with GoGuardian or similar content filtering software preferred
- Experience with PowerSchool or similar SIS preferred
- Experience with Infinite Visions or similar educational ERP preferred
- Experience with National and State of IL educational assessment applications preferred
- Experience with inventory and asset tracking systems preferred
- Experience with Mac, Chromebook, and iPad hardware repairs preferred
- Experience with printer and copier configuration and troubleshooting preferred
- Experience with Active Directory and Group Policy management preferred
Skills Required:
- Ability to work well with fellow employees and provide support/training to non-technical staff
- Ability to travel amongst district schools located in Glen Ellyn and Wheaton
- Ability to manage tasks to required deadlines
- Ability to self-direct and make decisions in absence of supervisor
- Ability to maintain a positive and flexible attitude toward daily responsibilities
- Ability to create and maintain technical documentation
- Ability to support Board of Education Meetings that occur on evening and/or weekends
- Ability to monitor machines via RMM and take appropriate action(s) on as necessary
- Participate in the management of organizational licensing and software renewals
Physical Demands:
- While performing the duties of this job, the employee is regularly required to sit, stand, talk, and hear.
Salary and Benefits: All non-certified staff that fall under the Support Professional Association "SPA" are placed on a salary schedule according to position and experience as part of the Collective Bargaining Agreement. The hourly range for this position is: $27.00- $30.75.
Non-Certified staff experience 13 sick days and 4 personal days of paid time off. All full-time staff have the privilege of partaking in our health and dental insurance programs (Blue Cross Blue Shield health insurance), these include 90% Board paid health insurance for the employee and 100% Board paid dental insurance for the individual staff member
Application Procedure: Staff members currently employed in CCSD 89 should provide a letter of interest in the position and a copy of your most recent resume will be considered a completed application. Internal candidates do not need to complete the on-line Application. For external candidates, applications are considered complete when all required materials are submitted including the following: 1) an on-line application for middle school teaching - science, 2) a letter of interest in the position, 3) unofficial copies of all college and/or university transcripts, 4) three (3) recent letters of recommendation from past or current employment related to this position and 5) a current resume. The school district uses an on-line application that is available at All required documents should be attached to your on-line application. Inquiries should be addressed to the Director of Technology.
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