The Technology Services Support Technician will provide on-site technical support for Stony Brook Medicine Information Technology initiatives across the Hospital and Health Sciences Center. The consultant will support active relocation, renovation, infrastructure, and end-user technology projects while ensuring responsive service to clinical, technical, and administrative users. This role requires strong hands-on desktop, device, printer, mobile, AV, and peripheral support experience in a healthcare or enterprise IT environment.
KEY RESPONSIBILITIES
- Provide high-quality customer support to hospital, clinical, technical, and administrative users, clearly documenting work performed and communicating resolution status.
- Image, install, configure, maintain, troubleshoot, and secure PCs, laptops, mobile devices, AV equipment, peripherals, and other domain-connected devices.
- Install, upgrade, patch, and test operating systems, including Windows, iOS, and Android, across multiple hardware platforms.
- Deploy software updates using approved deployment tools, ensuring updates are applied to the correct targeted devices.
- Troubleshoot and repair desktop computers, laptops, mobile devices, AV equipment, printers, scanners, and other peripheral devices.
- Install, maintain, and repair network printers and related end-user equipment.
- Support assigned IT projects, including relocation, renovation, device deployment, infrastructure refresh, and clinical technology support efforts.
- Work with clinical and technical staff to design and implement hardware or software modifications, including installation and testing of scanners and other peripherals.
- Evaluate and test new hardware and software solutions for potential organizational use.
- Manage, update, and close Help Desk tickets in a timely manner, ensuring accurate documentation of troubleshooting steps, work completed, and customer communications.
- Provide regular status updates to management and technical guidance to other team members as needed.
REQUIRED SKILLS and QUALIFICATIONS
- Minimum of two years of technology support experience, preferably in a hospital, healthcare, university, or large enterprise environment.
- Hands-on experience imaging, configuring, testing, and supporting PCs, laptops, mobile devices, printers, scanners, AV equipment, and peripherals.
- Experience installing, upgrading, and patching Windows, iOS, and Android operating systems.
- Familiarity with software deployment tools and targeted device update processes.
- Ability to troubleshoot hardware, software, operating system, network printer, peripheral, and end-user support issues.
- Strong customer service, communication, and documentation skills.
- Ability to work directly with clinical, technical, and business users in a professional on-site environment.
- Experience using Help Desk or ticketing systems to track, update, and resolve support requests.
- Ability to provide technical guidance to team members and timely updates to management.
- Must be able to install and test all assigned equipment.
PHYSICAL and ON-SITE REQUIREMENTS
- Must be available to work on-site at Stony Brook University Hospital / Stony Brook Medicine locations.
- Standard schedule is Monday through Friday, 8:30 AM to 5:00 PM, totaling 37.5 hours per week, with occasional flexibility for early start or late end times.
- Must be able to lift up to 50 pounds.
- Must be able to kneel, squat under desks, and climb a ladder.
- Must have all required hospital immunizations up to date and provide documentation prior to contract award.
- Must comply with hospital vendor credentialing requirements.
PREFERRED QUALIFICATIONS
- Prior experience supporting IT operations in a healthcare, hospital, academic medical center, or clinical environment.
- Experience supporting relocation, renovation, device deployment, or infrastructure modernization projects.
- Experience supporting both remote and in-person users.
- Knowledge of hospital IT security, endpoint standards, and device management practices.
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg at your earliest convenience.
At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence.
Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.
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