Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Director, Business Insights
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
The Business Insights team is focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The Director, Insights & Enablement will respond positively to the following:
Have you effectively partnered with leadership across Sales, Delivery, Product and other functions to enhance strategic decision making through data-driven insights and collaborative problem-solving?
Are you passionate about diagnosing strategic gaps and opportunities within a function's operations -- and identifying targeted solutions to address them?
Do you have a deep experience with analytics engineering and data-driven infrastructure, including data model design, system configuration, data storage architecture, and usage of BI platforms?
Have you led productivity enhancements by identifying, procuring, and/or developing technology solutions aligned to business needs and operational goals?
Role
Influences the decision-making process to produce better outcomes in a dedicated Services function (Sales, Delivery, Product, Strategy, HR, etc.) -- providing a fact-base and strategic thought-partnership to functional leaders
Establishes the right measurement frameworks, KPIs and analysis questions to assess business health and performance
Ensures team members can maximize their time on intended work (i.e. Sales and Delivery with Clients; Product on Code Development), minimizing other efforts through automation, process simplification, and proactive operational support
Drives the development and governance of Services business analytics infrastructure, with a focus on ensuring systems and controls are optimally configured and data is centrally aggregated
Sets data architecture principles and guidelines, continuously reviewing current data models and initiating scalable improvements to data models and process flows
Serves as a subject matter expert in analytical data models, with the ability to lead peer code reviews and resolve analytics inquiries with speed and precision
Champions technical excellence culture, identifying opportunities to extend technical and business capabilities through employee mentorship, tooling innovation, and best practice adoption
All About You
Excellent problem-solving skills, with a strong emphasis on developing scalable, automated frameworks and processes
Strong business knowledge relevant to a given Services function - and a passion for continuous learning and domain expertise expansion
Excellent command of relevant data sets (e.g. Financial, Sales & Marketing, Costs, etc.) and strong comfort with databases and data analytic tools (e.g. SQL, ETL processes, Tableau, Salesforce, etc.)
Strong technical orientation, with experience in both Product Management-style collaboration with internal developers and the configuration of third-party technical systems
Experience introducing new tools and techniques to a multi-person team, resulting in measurable productivity gains
Generalist mentality with a well-rounded skill set; prior consulting or engineering experience strongly preferred
Excellent verbal and written communication skills, with the ability to engage effectively across all levels of the organization
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges Arlington, Virginia: $163,000 - $269,000 USD
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